Cubase 12 Freezing on Launch – Solved
Hi Paul. Cubase 12 freezes when I try and launch it with my Novation Launch Key Mini connected by USB. Can you help me? Stuart I received the above em…
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Lessons and Technical Support
London/UK and remote
Audio Support
Audio Support is a small company based in London, UK that provides technical support and tuition for music technology products. It is owned and operated by Head Technician Paul Andrews and has been in operation since 2005.
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Recent Work
Audio Recording Delayed in Logic Pro – Solved
In a one-hour remote support session, Paul identifies why his clients’ audio recording was out of sync with other tracks in Logic and works out …
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Three Methods to Improve Logic Pro’s Performance on an Older iMac
In a recent (March 2024) technical support session a client asked me if there was anything we could do to improve the performance of Logic Pro 10.4.4 …
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5 Years of Remote Cubase Support – Jim Stuart
When faced with a blizzard of options and screens Paul’s help has been indispensible… He has never been stumped in the years he has helped me. Whether he knows the answer immediately or finds it quickly, he has always gotten me going without hassle in any number of situati…
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Year 8 World of Work Day 2024
Friday 8th March 2024 was Year 8 World of Work Day at my son’s school. My eldest son Josh (13) had the day off school to visit a working environment and gain experience of the world-of-work. I agreed with my wife that Josh would spend the day with me to see what I do for… …
Read MoreReviews
stuart campbell
12:09 10 Apr 24
Had a problem with cubase freezing when launchkey mini was connected,Paul fixed it no problem in a very patient and pleasant way despite my stupidity .Will need him again probably. Thanks Paul.
James “Jimbo” Baring
19:14 19 Mar 24
I have been using Paul for several years now and he ALWAYS sorts my issues out. Prompt, Reliable and Friendly. What more could anyone ask for. Highly Recommended.
Charles Linley
17:40 12 Mar 24
Audio Support solved every issue I had and found a time to help me extremely quickly, at very short notice. Paul was incredibly nice and it couldn’t have been a more helpful quick and thorough experience. It was exactly what I needed. Very relieved to have everything back running well again!
Alan Harris
12:04 01 Mar 24
Paul sorted my Yamaha MX88 connecting to Cubase. All MIDI now working perfectly. Life saver. Great work. Thanks.
Steve Dann
17:01 27 Feb 24
Paul from Audio Support was extremely helpful and supportive in solving a problem we were having with exporting individual stem tracks from Cubase. He was able to resolve the issue remotely, whilst providing some really helpful tips to enable us to problem solve any similar issues we may have in the future. I would have no hesitation in using Audio Support again.
How Our Service Works
Audio Support is small company based in London, UK that provides remote and on-site technical support services for music technology users worldwide.
Find out more about how our remote service works here.
For enquiries regarding on-site support in London or wider UK area please get in touch.