We had been struggling to run Cubase on networked machines. The school's IT support is excellent but they didn't have the specialist knowledge or experience for dealing with music software. Paul from Audio Support bridged the gap between IT and music tech perfectly and quickly got our studio to a state which satisfied the school's safeguarding and security policies whilst leaving the computers working faster and more efficiently than ever. There really is no substitute for someone who knows all the quirks of music software in the context of larger IT systems.
I have used Audio Support on a number of occasions now across a number of years. I can't speak highly enough of them. Whether it's setting up equipment or configuring software, or trouble shooting or giving tuition, they work diligently and methodically and with a very pleasent manner.
Paul spent a day with one of our IT engineers trying to resolve why our Pro tools suite was failing to deliver a reliable teaching environment. It was a productive day and left us with a method that we could follow to reload and configure the rest of the suite. The most important and effective element was giving my IT engineer the knowledge to bridge the skills gap between the teaching staff and the IT department. The suite has been successfully used this term and I will be using Audio Support in the future for any new projects. Stuart Cook Head of IT
We were both new to Cubase and home recording. I explained our needs to Alex, who fixed us up with a 3 1/2 hour home visit from Jules Pyke. He was such a warm and approachable guy that my nerves at playing in front of someone else evaporated very quickly. My requirements are possibly different from most Cubase users, as I wish to record classical guitar. This didn't faze Jules and he helped me to attain a sound I was happy with, as well as setting up templates and shortcuts for future recording. Nothing was too much trouble for him and the 3 1/2 hour time slot was perfect. Left to our own devices, I don't think we would ever have managed to find the information required and set up…
I got everything I wanted to out of the session and no questions went unansewred. What looked like a programme that was impossible to use was cleverly simplified and broken down into manageable steps. It was relaxed and informal and catered to the individual. In just a morning I went from barely being able to set up Cubase to being able to record audio and instrument tracks, add effects and more. - Eliza Petit, Wandsworth, 01-02-2010