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Experts in Music Technology

Lessons and Technical Support

London/UK and remote

Audio Support

Audio Support is a small company based in London, UK that provides technical support and tuition for music technology products. It is owned and operated by Head Technician Paul Andrews and has been in operation since 2005.

Recent Work

Three Methods to Improve Logic Pro’s Performance on an Older iMac

In a recent (March 2024) technical support session a client asked me if there was anything we could do to improve the performance of Logic Pro 10.4.4 …

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Guitars recorded in Cubase only play back on one speaker – Solved

During a recent remote support session, I helped a client answer a question about a problem recording his guitar in Cubase. Why does my guitar only pl…

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Kontakt Sample Libraries Missing in Native Access – Solved

Hi Paul. I am having problems with Native Instruments remembering which instruments I have registered and downloaded and I cannot then access them and…

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Featured Work

Year 8 World of Work Day 2024

Friday 8th March 2024 was Year 8 World of Work Day at my son’s school. My eldest son Josh (13) had the day off school to visit a working environment and gain experience of the world-of-work. I agreed with my wife that Josh would spend the day with me to see what I do for… …

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One Year of Weekly Remote Support: Derrick R Brown

In the following article, Paul from Audio Support details a year of remote support services he provided to his client, Derrick R Brown. During weekly remote sessions, Paul was able to take Derrick from a non-functioning home studio to making his own music in Cubase and releasing it on Tikto…

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Reviews

Audio Support
5.0
Based on 93 reviews
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Charles Linley
Charles Linley
17:40 12 Mar 24
Audio Support solved every issue I had and found a time to help me extremely quickly, at very short notice. Paul was incredibly nice and it couldn’t have been a more helpful quick and thorough experience. It was exactly what I needed. Very relieved to have everything back running well again!
Alan Harris
Alan Harris
12:04 01 Mar 24
Paul sorted my Yamaha MX88 connecting to Cubase. All MIDI now working perfectly. Life saver. Great work. Thanks.
Steve Dann
Steve Dann
17:01 27 Feb 24
Paul from Audio Support was extremely helpful and supportive in solving a problem we were having with exporting individual stem tracks from Cubase. He was able to resolve the issue remotely, whilst providing some really helpful tips to enable us to problem solve any similar issues we may have in the future. I would have no hesitation in using Audio Support again.
Paul Stefanowicz
Paul Stefanowicz
11:26 10 Feb 24
Paul,Thank you for sorting my problem. Very professional and punctual.Quick reponses. Quick work. Worth the money.
jimmm27
jimmm27
11:10 07 Feb 24
Paul initially had some knowledge of my Apollo Solo usb interface but when he worked with it over Any Desk he managed to grasp things instantly once he started with the software eg. hiding unwanted plugins/making space on my computer so installation could be successful. He knew which files to trash and which to keep. It might be the case that there will be other people out there struggling with Apollo interfaces installation and plugin management. Paul's the man to sort it out for you. He seemed to find solutions instantly. He saw straight through the muddle. I feel I can trust Paul with my system given that I have limited knowledge of computers and that i don't necessarily know what's going on. Five stars all the way. What a relief! I'll definitely be using Paul again.
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How Our Service Works

Audio Support is small company based in London, UK that provides remote and on-site technical support services for music technology users worldwide.

Find out more about how our remote service works here.

For enquiries regarding on-site support in London or wider UK area please get in touch.

Get in Touch