Expert Help for Logic Pro Users
Moving your Logic Pro setup to a new Mac can sometimes be a difficult task. Apple’s provided tools don’t always work well with music software and plug-ins.
Audio Support is a small independent company based in London, UK that provides remote technical support services to Logic Pro users worldwide.
If you need technical help with any aspect of Logic Pro, please get in touch using our enquiry form.
Moving Logic Pro to a New Mac? – Here’s What You Need to Know.
Transferring Logic Pro to your new Mac can be a challenge, depending on the complexity of your setup. Here’s some advice for anyone starting the process:
Apple’s Migration Assistant
Apple provides a very helpful tool called Migration Assistant to enable users to move the contents of an old Mac to a new one.
If you have a very simple music setup on your Mac and you are using Logic Pro without any extra third-party Audio Unit plug-ins, then Migration Assistant is all you need.
Instructions on using Migration Assistant can be found on Apple’s website here.
Third Party Apps and Plug-Ins
If you have a more complex music system running on your Mac, then Migration Assistant can actually cause problems. Old versions of your apps and plug-ins are transferred to your new Mac, but may be incompatible with the updated software and hardware. I would recommend using Migration Assistant to move your User profile, but untick Applications and Other Files and Folders.
Incompatible third-party apps and plug-ins are the biggest cause of crashes and system errors in Logic Pro. Making sure you install the version of your plug-in compatible with your versions of OS X and Logic Pro is very important. Apple’s Migration Assistant can move your plug-ins to your new Mac but does not update them. It can also miss crucial files which your plug-ins need on your system to be able to run properly.
The only safe way to move your plug-ins to your new Mac is to download the correct up-to-date versions from manufacturer’s websites and reinstall them manually. You’ll need your usernames and passwords that you used when you first bought and installed them. You can recover lost passwords and usernames if necessary.
Drivers
If you are serious about making music with Logic Pro, then you are probably using an audio interface. The drivers for your interface will need to be manually downloaded and re-installed to make sure they are compatible with your new version of OS-X. The same applies for your MIDI controllers and other hardware drivers.
Library Content
If you are using large sample libraries in your music system, it makes sense to move these on physical portable disks rather than re-download big files. You’ll need to make sure the preferences of your plug-ins are set to recognise the new locations of your library files.
Preference Files
A problem that sometimes occurs is that Logic Pro’s preference files need to be reset when moving to a new Mac. This seems to be a recent issue occurring when using Migration Assistant to move from an Intel to a silicon Mac. Apple provides a guide on how to do this, which can be found here: https://support.apple.com/en-gb/119881
Incompatibilities
As Apple makes changes to its Mac hardware and OS-X software, then third-party software developers need to make changes to their software to keep it compatible. Sometimes older software can get out of date with new Macs. Sometimes there are workarounds you can put in place to keep software working, but these vary on a case-by-case basis.
Help is Available
If you need professional help and would like to book an Audio Support technician to help you with any aspect of this process, please get in touch using our enquiry form or use the button below to send a message on WhatsApp. A remote support booking costs $40 per half-hour.
Find Out More
- Guide to how our remote support service works
- Reviews from past clients
- Recent examples of Logic Pro problems solved
Recent Logic Pro Problems Solved
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How Our Service Works
This is the process you should expect when making a booking for remote technical support:
- Client makes an enquiry by email or WhatsApp.
- Audio Support will reply and confirm if we can help.
- A date and time for the remote support session is arranged.
- Client makes payment for the first hour of support via PayPal.
- At the agreed date and time, Audio Support technician connects with the client via voice call and remote desktop.
- Technician helps the client solve the problem.
- Email contact after the session to confirm everything is resolved.
The process for making a remote troubleshooting appointment is explained in more detail in this guide for new clients.
Rates
Our standard rate for an hour of remote support is
- £60 (UK)
- $75 (USD)
- €70 (EURO)
Questions
For answers to common questions about our remote support service such as ‘what happens if you solve my problem in less than an hour?‘ or ‘what if you can’t solve my problem?‘ please visit our FAQ page.
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More Logic Problems
Logic Pro Crashes
Crashes in Logic Pro can occur for many reasons. We find plugins, audio interfaces and file path errors are the usual cause of crashes.
Logic Pro Plugins
Plugins are the most common cause of crashes and error messages in Logic.
Logic Pro Audio Interfaces
Sample rate errors and glitchy playback are usually resolved by looking at your audio interface.
Connecting External Hardware with Logic Pro
We have extensive experience installing, configuring and troubleshooting other studio equipment such as synthesizers, effects boxes and mixers to run smoothly with Logic. Find out more.
Logic Pro Control Surfaces
If your control surface isn’t behaving correctly, this is usually down to configuration in Logic’s Control Surface Setup or other MIDI in your system. Find out more.
Logic Pro Sample Library Management
We can help free up space and improve performance on your Mac by moving your large sample libraries to external hard drives and then configuring your sampler plugins to recognise the new library locations. Find out more.
Logic Pro Files Not Found
We can restore Logic projects which are opening with missing file errors. Find out more.
Logic Pro System migration
Apple’s migration assistant is great for moving your user data to a new Mac, but often does not work well with pro-level music software and plugins. Find out more.
Macs and MIDI Routing
Logic Pro has very powerful MIDI routing and processing capabilities, which can cause problems when they are misconfigured. Find out more.
Noisy Fans on MacBooks
This is a common issue on Intel (2021 and earlier) MacBooks. The causes of the fan noises can vary, but there are steps we can take to reduce the noise. Find out more.