Spoke to a composer in West London who was having problems with Logic Pro. This was his process: I connected with the client’s Mac remotely and looked at his Logic project and worked out why this was happening. I explained to the composer that the… Read More »No sound from certain MIDI regions when assigning sounds to Native Instruments Kontakt
Connected remotely to a client in Spain who was setting up a Pro Tools rig for mastering. He was using four 16 Pro Tools HDX cards in the PCI slots of his Mac connecting to various hardware compressors, EQs and bus processors via an Apogee… Read More »Configuring an Apogee Symphony, Eventide H900 and Pro Tools HDX system
Spoke to a client in California who was recording audio in Logic and having problems with audio regions changing tempo. He had used Logic’s Bounce-in-Place function but had found the audio regions were now missing some of the tails of the notes. He was using… Read More »Restoring slowed down audio regions in Logic Pro
Went to see a client in South East London who was having a problem with his Komplete Audio 6 audio interface disconnecting from Ableton Live every time he opened the program. The disconnections were also occurring randomly during his Ableton sessions. My client was working… Read More »Native Instruments’ Komplete Audio 6 audio interface disconnecting
Connected remotely to a client in the North of England who was having problems with missing plugins in Bandlab. Checked through my clients C: drive and found that the plugin had installed to the c:/program files/Steinberg/VST Plugins folder. Opened Bandlab and checked the VST plugin… Read More »Finding missing plugins in Bandlab
Connected with a client in the South of England who had a problem with an installation of Cubase 12 on a new PC. He had successfully used Steinberg’s Download Manager to install Cubase and Halion but many of his favourite Halion presets were not available… Read More »Installing legacy Steinberg plugins and removing license errors in Cubase 12
Connected remotely with a client in the Channel Islands using hardware synths in his studio. Started by discussing his setup and looking at how everything is currently connected around Pro Tools and Ableton Live in his studio. He explained to me that although the setup… Read More »Issues with MIDI timing in a studio using external hardware synths
Connected with a Logic client in the West of England who had bought a batch of Spitfire and Toontrack plugins online and wanted help installing them in custom locations on his Mac. Also showed the client how to create Track Presets in Logic Pro so… Read More »Installing Spitfire and Toontrack plugins
Connected with a new client in Australia who was having a problem with his MIDI keyboard not connecting properly with Ableton Live. Only half of the octaves of the keyboard were working and triggering MIDI in Ableton. After chatting with the client and looking at… Read More »MIDI controller keyboard not working properly in Ableton Live
At Audio Support we are frequently asked about specific issues relating to DAWs, plugins and hardware. To help our clients understand the range of problems that we can help deal with, we publish our job reports. The following are just a few of the real world problems that we’ve encountered and solved.