A client was having a problem recording his Behringer Odyssey synth into Cubase. The Odyssey was connected to his Focusrite Scarlett 18i20 but only very faint sound could be heard on the input channel. I asked my client to run a few tests. First we… Read More »Very low signal from Behringer Odyssey Synthesiser
Remote support Connected with a new client in England who was having a problem with playback in Logic Pro. Logic loaded correctly but when the client pressed the Play button on the transport bar the playhead of Logic got stuck at the beginning of the… Read More »Logic Pro playhead stuck at beginning of song
Connected with a client in Hampshire, England who I have been regularly connecting with to help with his Ableton setup. He had a question regarding pitch bend data on his soft synths and how Ableton displays the values. Understanding the pitch bend range Pitch bend… Read More »Working With Pitch Bend Data in Ableton
Connected with a client in Manchester who needed some help getting a huge library of samples accessible within his new Cubase setup. To start with, I asked my client to show me around his sample library using Windows explorer and tell me about how he… Read More »Organising Samples using Cubase’s Mediabay
Connected with a client in the North of England. He had got in touch as he had moved a number of Cubase projects to an external hard disk and now they were loading with missing file errors. Cubase’s automatic file search function was not finding… Read More »Locating Missing Files in Cubase Project
Spoke to a client in the West of England who was having a problem with Cubase crashing as it was loading. I started the process of troubleshooting by restarting Cubase and watching the info displayed on its opening splash screen. I noticed that the crash… Read More »Cubase Crashing on Load
Connected with a client in California who I had helped with some Cubase issues in the past. He needed help moving his Cubase setup to a new PC. Whilst we spoke on Whatsapp I connected with my client’s old PC via Anydesk. We made a… Read More »Migrating a Cubase Setup to a New PC
Spoke to a client in the US who was having a problem with no sound being heard in a Cubase project that had previously been working fine. My process to diagnose and solve this problem: I discussed with the client the likely cause and worked… Read More »No Sound in an individual Cubase Project
Connected with a composer client in Sussex, England who was having problems with his Pro Tools session files crashing when opening on his M1 Mac. The projects would open but then the program would freeze and need to be force-quit. This seemed to be at… Read More »Pro Tools Crashing on Load
Connected with a client who was migrating his Sonar Professional setup from an old laptop to a new one. We had already spoken about his choice of laptop and I had confirmed his choice of a Carillion Core 3 was a good one. Once the new laptop… Read More »Migrating a Sonar Professional Setup