At Audio Support we are frequently asked about specific issues relating to DAWs, plugins and hardware. To help our clients understand the range of problems that we can help deal with, we publish our job reports. The following are just a few of the real world problems that we’ve encountered and solved.
Connected remotely to a client in Dover who was having problems with her Focusrite Scarlett audio interface not being recognised by Cubase. Solved by reinstalling the driver software. Used the rest of the hour session to show the client how to download and install any… Read More »Focusrite Scarlett Audio Interface Disconnecting
Connected remotely with a client in Switzerland. His problem was that Logic crashed immediately when loading. The diagnosis was that an incompatible plugin (Miroslav Philharmonik by IK Multimedia) was causing the crash as Logic was scanning the AU components folder. Removed the plugin from the… Read More »Logic Pro X not opening – ‘Bundle Error’ – solved
Visited a school in West London to help the IT department with an installation of Cubase AI Elements 12 in their new music suite. All the typical problems with using Cubase on a school network were in effect with some new issues I hadn’t seen… Read More »Cubase AI Elements 12 installation in a school
Connected remotely with a client preparing for an upcoming gig. Last month I had helped him work out why his MIDI faders were unable to control specific functions in Logic. This time the problem was the pitch bend wheel on his AKAI MPK249 controller wasn’t… Read More »AKAI MPK249 Pitch wheel problem fixed
Visited my client in South East London who was having problems installing his Auto-Tune plugins. Antares and Plugin Boutique had replied to our tickets and confirmed their servers were now back online again we were able to register and install all his new plugins. Spent… Read More »Installing Antares Auto-Tune and Vocodist
Connected remotely to a client in Norfolk who was having trouble with the sample locations of the content for his Kontakt plugins on his Mac. Looked at his system and found the Kontakt library files were not in the shared folder but in his personal… Read More »Locating missing files in Kontakt
Connected remotely to a client who I had previously worked for in West London but is now living in Greece. He had transferred his studio equipment with him and had reassembled most of it. He had some questions about his new Steinberg UR22C interface and… Read More »Setting up Cubase and Steinberg UR22C
Connected remotely with a client in Spain who was having trouble integrating an analogue summing mixer into his Logic setup. Soloing tracks was not working and causing all the tracks to be muted. Identified that the problem was the audio track he was using as… Read More »Logic Pro solo function not working with an analogue summing mixer
Visited OSR studios in East London to help with noise problems in their podcasting studio. Went though the signal path in depth and found the main culprit for the added noise was the processing features on the RODE RODECASTER Pro 2. Selected the right settings… Read More »Visit to OSR Studios in East London to help with noise problems in podcasting studio