I recently received an email from a client asking for some advice about an AKAI MPK249 MIDI controller keyboard not connecting to Logic Pro. I didn’t think my client needed another remote support session and advised him to purchase a new USB Hub. This was… Read More »Why an AKAI MPK249 Might Not be Recognised by OSX
This week, I took my 4th job via the website Fiverr. I was contacted by Luke who needed some help setting up Guitar Rig and Cubase. Luke and I used Fiverr messaging to confirm his requirements and arrange a time for the hour’s lesson. At… Read More »Remote Lesson on Using Guitar Rig in Cubase
Hi Paul. I tried to update the PreSonus Universal Control software to the latest version from my account on the PreSonus website, but now it’s not working, my Quantum audio interface isn’t connecting with Logic at all. Can you help please? – Chris I received… Read More »Allowing PreSonus Drivers in OSX Security Preferences
Last week, I received an email from a client in LA asking for help with Cubase. He had installed Cubase 14 on a brand-new PC with maxed out RAM and an i9 processor. My client explained that Cubase 14 wouldn’t open at all on his… Read More »Troubleshooting Cubase 14 – Part 1
Last week, I connected with a client to help work out why he was experiencing problems with slow loading Kontakt instruments. During that session, I diagnosed that the slow transfer rates of certain SSD drives in his system were the cause of the issue. I… Read More »Moving Sample Libraries to Improve Logic Pro Loading Speeds
This week, I spoke to a client to help them figure out a warning message that popped up whenever they opened FL Studio. This message warns the user that their User Data folder is stored in a location managed by Microsoft’s OneDrive software. OneDrive is… Read More »User Data is in the Cloud Warning in FL Studio
Hi Paul. I need your assistance with my Pro Tools setup. I can see my Spectrasonics plug-ins (Omnisphere, Trillion etc) are out-of-date. I have looked online and the instructions for updating them are too complicated. Can you help me please? – PW I received the… Read More »Guiding a Client Through the Spectrasonics Update Procedure
Last week, I remotely connected with a client who I have been working with for a number of years. He needed my help as he was experiencing glitches in his audio whilst running Kontakt instruments in Cakewalk by Bandlab. (This software is also branded as… Read More »Audio Glitches When Using Kontakt in Cakewalk by Bandlab- Solved
Hi Paul. I am pastor of a small church. We are having problems with our broadcast sound output. There are syncing issues when we livestream. Can you help us? — Anthony I received the above message and arranged a time to visit Anthony’s church in… Read More »Visiting a Church to Troubleshoot Live Stream Audio
As part of a recent remote support call I helped a client by diagnosing why certain Kontakt instruments were very slow to load on his system. He was running the latest version of Logic Pro on an M1 Macbook Pro. Some of his Kontakt instruments… Read More »Diagnosing Slow Loading Problems in Logic Pro