Expert Help for Logic Pro Users
Control surfaces can be a great addition to a Logic Pro setup, however sometimes users can experience problems with installing or getting control surfaces to work correctly with Logic Pro.
Audio Support offers a service to help Logic Pro users who are experiencing an issue with control surfaces and need expert help. In a remote support session, one of our friendly and experienced technicians can connect to your Mac to diagnose and resolve problems.
If your control surface isn’t behaving correctly, this is usually down to configuration in Logic’s Control Surface Setup or other MIDI settings in your system. Often troubles with control surfaces can be resolved by making sure the right script is installed and we can manually edit the Mackie Control or HUI configuration if necessary.
Recent Jobs solving Logic Pro Control Surfaces problems
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Explaining the MIDI options when setting up an Arturia Keylab Essential 61 as a control surface in Logic Pro
Paul from Audio Support explains the problem: Hi Iz. The issue here is that the text shown in Logic Pro doesn’t match the text from…
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Logic Pro playhead stuck at beginning of song
Remote support Connected with a new client in England who was having a problem with playback in Logic Pro. Logic loaded correctly but when the…
How Our Service Works
This is the process you should expect when making a booking for remote technical support:
- Client makes an enquiry by email or WhatsApp.
- Audio Support will reply and confirm if we can help.
- A date and time for the remote support session is arranged.
- Client makes payment for the first hour of support via PayPal.
- At the agreed date and time, Audio Support technician connects with the client via voice call and remote desktop.
- Technician helps the client solve the problem.
- Email contact after the session to confirm everything is resolved.
The process for making a remote troubleshooting appointment is explained in more detail in this guide for new clients.
Rates
Our standard rate for an hour of remote support is
- £60 (UK)
- $75 (USD)
- €70 (EURO)
Questions
For answers to common questions about our remote support service such as ‘what happens if you solve my problem in less than an hour?‘ or ‘what if you can’t solve my problem?‘ please visit our FAQ page.
Get in Touch
More Logic Problems
Logic Pro Crashes
Crashes in Logic Pro can occur for many reasons. We find plugins, audio interfaces and file path errors are the usual cause of crashes.
Logic Pro Plugins
Plugins are the most common cause of crashes and error messages in Logic.
Logic Pro Audio Interfaces
Sample rate errors and glitchy playback are usually resolved by looking at your audio interface.
Connecting External Hardware with Logic Pro
We have extensive experience installing, configuring and troubleshooting other studio equipment such as synthesizers, effects boxes and mixers to run smoothly with Logic. Find out more.
Logic Pro Control Surfaces
If your control surface isn’t behaving correctly, this is usually down to configuration in Logic’s Control Surface Setup or other MIDI in your system. Find out more.
Logic Pro Sample Library Management
We can help free up space and improve performance on your Mac by moving your large sample libraries to external hard drives and then configuring your sampler plugins to recognise the new library locations. Find out more.
Logic Pro Files Not Found
We can restore Logic projects which are opening with missing file errors. Find out more.
Logic Pro System migration
Apple’s migration assistant is great for moving your user data to a new Mac, but often does not work well with pro-level music software and plugins. Find out more.
Macs and MIDI Routing
Logic Pro has very powerful MIDI routing and processing capabilities, which can cause problems when they are misconfigured. Find out more.
Noisy Fans on MacBooks
This is a common issue on Intel (2021 and earlier) MacBooks. The causes of the fan noises can vary, but there are steps we can take to reduce the noise. Find out more.
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