Hi Paul. Getting in touch as we need some help with our Pro Tools rig. Been getting a lot of crashes over the last few months and need some support to get to the bottom of it. I received the above message from a new… Read More »Advising on the Likely Causes of Crashes in a Pro Tools Setup on M2 Mac
Hello Paul. I have Native Instruments Maschine MK3 running in Cubase. I’m getting an error message: “One or more Kontakt instances cannot be recalled correctly perhaps due to missing content”. Can you help? – HE I received the above request from a client and arranged… Read More »Resolving NI Maschine MK3 Missing Content Errors on PC
Hi Paul. Iām using Logic on a Mac as my DAW and have recently had problems with Native Instruments Komplete in that sounds / files cannot be opened / plug-ins not found. Can you help me? – ST I recently received the above message from… Read More »Repairing Native Instruments Komplete 15 on Mac M2
Hi Paul. I am starting to get many Cubase crashes for no obvious reason. I upgraded to Cubase 14 as I thought that would help with stability, but it hasn’t solved the problem. I need to book a session with you as soon as possible.… Read More »Troubleshooting Cubase 14 – Part 2
Hi Paul. I have an M2 Mac with Logic Pro and am struggling with lag and slow performance. I would like to book a session with you. – OB I received the above message from a new client and we arranged a time to connect… Read More »Troubleshooting Logic Pro 11.1.2 Plug-in Errors on M2 Mac
Hi Paul. I just tried to open Ivory 2 in Cubase on my Mac and I get an error message saying the library files are missing. Can you help? – NH I received the above message from an existing client and we arranged a time… Read More »Ivory II Library Files Missing – Solved
Hi Paul. I need help with Waves Central 15.3.2. It won’t log me in and I don’t know why. Tyson Answered by Paul Andrews, Audio Support. I received the above message from Tyson and we arranged to connect for a remote support session the following… Read More »PC User Unable to Log in to Waves Central – Solved
As part of a recent remote support session about setting up Native Instrument’s Komplete package with Ableton Live during a booking on Fiverr, I was asked the following question: Why do I have to press so hard on my Komplete Kontrol S88 MK3 keyboard to… Read More »Controlling Keyboard Sensitivity of Komplete Kontrol S88 MK3 Keyboard
This week, I re-connected with a client who I had recently helped move his Kontakt and Spitfire sample libraries to a new SSD. My client explained that the ‘Repair’ warning kept appearing in Native Access. This told us that Native Access was losing the connection… Read More »Kontakt Libraries Showing ‘Repair’ in Native Access – Solved
Hi Paul. I have been recommended Native Instrument’s Mint guitar software, but I can’t figure it out in Pro Tools. Can you help me please? PW I connected remotely with PW to give a short lesson on how to use Mint in Pro Tools. This… Read More »Delivering a Lesson on Using Kontakt’s Guitar Instruments