This week I was booked for two different remote support requests involving different DAWs. One client was running Pro Tools and the other Cubase. Both problems had the same underlying cause. The Problem As Pro Tools loads a session template, the loading bar moves across… Read More »Pro Tools freezing when loading a project on Windows – Solved
In a recent remote technical support session, I helped a client work out why they were having a problem with the routing chain for their studio outboard equipment. This is the signal path they wanted to achieve: My client talked me through the chain and… Read More »Problems Routing an SSL BUS+ In and Out of Pro Tools via an Apogee Sympony – Solved
Hi Audio Support. Can you help me? I can’t open my Antares Autotune plugins. They show as Not Licensed when I try and open them in Pro Tools even though I have an Unlimited Subscription. – H Paul from Audio Support explains how he solved… Read More »Anatares Autotune Licensing Problem in Pro Tools- Solved
Last week I connected with a producer client, T, who I helped to set up Pro Tools in combination with hardware processing units. We connected again for a follow-up session to help resolve a problem which T had noticed in the setup. T was running… Read More »Gain Problems with Pro Tools and an SSL 12 Audio Interface – Solved
Had a request from an existing client, T, who needed help getting his studio configured to make best use of his Pro Tools system with his outboard effects. He had the following equipment: Everything needed to be correctly connected and set up in a way… Read More »Custom Pro Tools Template – SSL12, SSL Fusion and Warm Audio preamp
As part of a series of on-site visits I made to a Pro Tools studio in South London, UK, I helped resolve why my client wasn’t able to connect his Aphex Aural Exciter rack unit as an insert effect on a channel of his Soundcraft… Read More »Creating Custom Patch Leads for an Aphex Aural Exciter Rack Unit
This was a bug with Pro Tools/Waves that I found and solved as part of a much bigger project involving rebuilding a wiped Mac Pro for a studio in South London. One of the things I needed to do for that job was to redownload… Read More »Waves Central v10 Plugins Not Showing in Pro Tools – Solved
This is an article about the difficult process Paul from Audio Support faced when trying to save a 2010 Mac Pro with a corrupted hard disk. In August 2023 I was contacted by Aaron Harry at Basstone Studios in Clapham, South London. He was having… Read More »Restoring a 2010 Mac Pro
Connected with a composer client in Sussex, England who was having problems with his Pro Tools session files crashing when opening on his M1 Mac. The projects would open but then the program would freeze and need to be force-quit. This seemed to be at… Read More »Pro Tools Crashing on Load
Connected remotely to a client in Spain who was setting up a Pro Tools rig for mastering. He was using four 16 Pro Tools HDX cards in the PCI slots of his Mac connecting to various hardware compressors, EQs and bus processors via an Apogee… Read More »Configuring an Apogee Symphony, Eventide H900 and Pro Tools HDX system