Hi Paul. Labs by Spitfire Audio has changed. I can’t find the instruments I used in a previous project. Can we connect for you to help me work out what’s going on? ST I received the above message from ST and arranged to connect for… Read More »Guiding a Client Through the Updated Spitfire Audio Labs Interface
Hi Paul. I need your assistance with my Pro Tools setup. I can see my Spectrasonics plug-ins (Omnisphere, Trillion etc) are out-of-date. I have looked online and the instructions for updating them are too complicated. Can you help me please? – PW I received the… Read More »Guiding a Client Through the Spectrasonics Update Procedure
This week I was booked for two different remote support requests involving different DAWs. One client was running Pro Tools and the other Cubase. Both problems had the same underlying cause. The Problem As Pro Tools loads a session template, the loading bar moves across… Read More »Pro Tools freezing when loading a project on Windows – Solved
In a recent remote technical support session, I helped a client work out why they were having a problem with the routing chain for their studio outboard equipment. This is the signal path they wanted to achieve: My client talked me through the chain and… Read More »Problems Routing an SSL BUS+ In and Out of Pro Tools via an Apogee Sympony – Solved
Hi Audio Support. Can you help me? I can’t open my Antares Autotune plugins. They show as Not Licensed when I try and open them in Pro Tools even though I have an Unlimited Subscription. – H Paul from Audio Support explains how he solved… Read More »Anatares Autotune Licensing Problem in Pro Tools- Solved
Paul, I’d benefit from another hour with you. I have an imbalance in the left and right channel gain balance at the end of the SSL Fusion chain. Could you help me with this? Last week I connected with a producer client, T, who I… Read More »Gain Problems with Pro Tools and an SSL 12 Audio Interface – Solved
Had a request from an existing client, T, who needed help getting his studio configured to make best use of his Pro Tools system with his outboard effects. He had the following equipment: Everything needed to be correctly connected and set up in a way… Read More »Custom Pro Tools Template – SSL12, SSL Fusion and Warm Audio preamp
As part of a series of on-site visits I made to a Pro Tools studio in South London, UK, I helped resolve why my client wasn’t able to connect his Aphex Aural Exciter rack unit as an insert effect on a channel of his Soundcraft… Read More »Creating Custom Patch Leads for an Aphex Aural Exciter Rack Unit
This was a bug with Pro Tools/Waves that I found and solved as part of a much bigger project involving rebuilding a wiped Mac Pro for a studio in South London. One of the things I needed to do for that job was to redownload… Read More »Waves Central v10 Plugins Not Showing in Pro Tools – Solved
This is an article about the difficult process Paul from Audio Support faced when trying to save a 2010 Mac Pro with a corrupted hard disk. In August 2023 I was contacted by Aaron Harry at Basstone Studios in Clapham, South London. He was having… Read More »Restoring a 2010 Mac Pro