Spoke to a client in the West of England who was having a problem with Cubase crashing as it was loading.
I started the process of troubleshooting by restarting Cubase and watching the info displayed on its opening splash screen. I noticed that the crash was occurring as Cubase was checking its index of VST plugins.
Since Cubase wouldn’t open, I used Windows explorer to find the VST plugins folder and temporarily moved its contents to a different location. I then wiped Cubase’s preferences to force it to reindex the plugins upon loading.
This time, Cubase loaded correctly.
I went back to the VST plugins folder and went through the process of individually moving the plugins back into Cubase and testing whether it still opened. I had a pretty good idea of which plugins would be the likely cause.
This process didn’t take a full hour, so I used the rest of the time to update my client’s version of Cubase and check compatibility with their other plugins.
About the Author
I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems.
Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.
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