Remote Assistance From Specialist Technicians
Common Cubase Problems: Crashes
Crashes in Cubase can occur for lots of reasons. In our experience, corrupted preference files, plugins, audio interfaces and file path errors are the usual cause of crashes. To help us better diagnose issues, please make a note of any error numbers displayed and save any crash log files created by your Mac or PC.
Our expertise isn’t limited to Cubase. Sometimes crashes can occur because of an issue with your Mac or PC rather than Cubase itself. We can holistically look at your entire music system to identify and solve any problems.
Audio Support is a small company based in the UK which provides remote technical support services to music technology users worldwide.
Find out more about our remote troubleshooting service
Recent work solving Cubase crashes
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Troubleshooting Cubase 14 – Part 2
Hi Paul. I am starting to get many Cubase crashes for no obvious reason. I upgraded to Cubase 14 as I thought that would help…
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PC Suddenly Shutting Down While Using Cubase – Solved
Hi Paul. My PC keeps shutting down when I’m using Cubase 13. I don’t know why. Can you help? I received the above message from…
How Our Service Works
This is the process you should expect when making a booking for remote technical support:
- Client makes an enquiry by email or WhatsApp.
- Audio Support will reply and confirm if we can help.
- A date and time for the remote support session is arranged.
- Client makes payment for the first hour of support via PayPal.
- At the agreed date and time, Audio Support technician connects with the client via voice call and remote desktop.
- Technician helps the client solve the problem.
- Email contact after the session to confirm everything is resolved.
The process for making a remote troubleshooting appointment is explained in more detail in this guide for new clients.
Rates
Our standard rate for an hour of remote support is
- £60 (UK)
- $75 (USD)
- €70 (EURO)
Questions
For answers to common questions about our remote support service such as ‘what happens if you solve my problem in less than an hour?‘ or ‘what if you can’t solve my problem?‘ please visit our FAQ page.
Get in Touch
Reviews
More Cubase Problems
Plugins problems in Cubase
There are all sorts of reasons why plugins might fail to install or not be found in Cubase.
Setting Up External Hardware
Using external hardware such as synths, outboard effects and a mixer can make your music productions sound great, but they can add a lot of complexity to your system.
Glitchy sound in Cubase
Sample rate errors and glitchy playback are usually resolved by looking at your audio interface.
Moving Cubase to a new computer
Moving Cubase to a new PC or Mac is a process that can throw up all sorts of errors. We can help you navigate this process and rebuild your music system to ensure your existing music projects load on your new computer. Find out more.
Missing file errors in Cubase
Missing file errors are a common problem. When you record audio or use loops in a Cubase project, audio files are created that need to be saved in particular folders. Find out more.
Licensing issues for Cubase
We can help you resolve any difficulties you might be having with your Cubase licence using the Steinberg Activation Manager. Find out more.
Delayed sound in Cubase
If you press a key on your MIDI keyboard and there is a delay in hearing a note being played by Cubase then we frequently need to change the latency settings of your audio interface. Find out more.
Configuring control surfaces in Cubase
If your control surface isn’t behaving correctly, this is usually down to configuration in Cubase’s Device Setup or other MIDI configuration in your system. Find out more.
Managing a sample library in Cubase
We can help free up space and improve performance on your Mac or PC by moving your large sample libraries to external hard drives and then configuring your sampler plugins to recognise the new library locations. Find out more.
Cubase on school networks
Installing and troubleshooting Cubase on school and college networks is a uniquely difficult challenge. Paul has written a specific page about his experience and expertise in helping schools with Cubase.