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Guiding a Client Through the Updated Spitfire Audio Labs Interface

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Hi Paul. Labs by Spitfire Audio has changed. I can’t find the instruments I used in a previous project. Can we connect for you to help me work out what’s going on? ST

I received the above message from ST and arranged to connect for a remote support session.

About Labs

For a number of years now, Spitfire Audio have been one of the market leaders in producing high-end sample libraries. Alongside their flagship products such as Albion One and their Hans Zimmer collaborations, they have released free libraries branded as ‘Labs’.

In the summer of 2024 Spitfire have released a re-designed Labs plug-in and are making more libraries available for the format but as subscription only. The free libraries are still available in Labs, but are now mixed in with the subscription-only libraries.

This is how I helped ST during our remote support session:

  • Helped ST with a forgotten password problem to access Spitfire Audio Manager
  • Installed updated Labs plug-in
  • Showed ST how to find and open Labs in Pro Tools
  • Showed ST how only display the free libraries
  • Showed ST how to load a library and select a preset
  • Went through some of ST’s previous projects to re-load Labs and confirm everything still working.
ST is a professional composer who uses Pro Tools and plug-ins by Spitfire Audio in their daily work. They regularly book me to remote in to their system to help with technical issues and answer questions about their software.

If you have similar questions and would like to book a remote support session for help with any aspect of music technology please get in touch.

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About the Author

PAUL ANDREWS

I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems. 

Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.


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