Audio Support offers technical support services for music hardware such as synthesisers, effects units, samplers, groove boxes, eurorack modules, microphones, mixing desks and any other music production equipment.
Common problems
- Connecting audio
- MIDI routing
- Configuring settings
- Syncing and clock issues
- Using hardware in combination with a DAW
- Noise issues
- Power issues
- Questions about specific functions
- Restoring old equipment
- Patchbay design and building
Paul Andrews, the lead technician at Audio Support is a Music Technology expert with over 20 years experience diagnosing and solving problems with every brand of music equipment.
To solve problems we can connect remotely using remote desktop and phone/video chat tools such as Anydesk, Teamviewer, Zoom, Whatsapp and others. If needed, we can also make a visit to your home or studio.
To discuss your requirements and make a remote appointment for Paul or one of his trusted colleagues to look at your system, please check out our guide for new clients here:
REVIEWS
Oliver Holt
14:03 12 Dec 24
Definitely knows his stuff! Super friendly, can't fault him on anything! Thoroughly recommend
Alan Bruter
12:36 05 Dec 24
Paul fixed my issue with Pro Tools not loading due to error messages. Paul resolved the problem and was professional and easy to understand when dealing with technical issues. I have no hesitation in recommending him and he would be my first contact for any future issues.
David Wyatt
12:04 07 Nov 24
Many thank to Paul for sorting out a non-sounding key on my Roland keyboard. He also found another key that wasn't working fully (that I hadn't noticed) and fixed that too. It was all done in just over an hour. Absolutely first class service, at my home, as he lives nearby. He is such a friendly personable guy, and I have no hesitation in recommending him... you won't be disappointed.
Breadalbaneman
10:54 29 Oct 24
I had an hour session with Paul of Audio Support today after a seriously frustrating week of trying to get Cubase/Tascam to work. Fantastic result and this guy knows his stuff. I am now up and running and raring to go. Thanks again and no hesitation recommending Audio Support. Does what it says on the tin. Brilliant!
Laurie Batchelor
08:14 16 Oct 24
Paul was really helpful in solving problems with Logic Pro that were making it difficult to use & also taught me about some other more general Logic things as well
Amy Balmer
19:02 11 Oct 24
If I could give Paul infinite stars I would! He is literally my Audio Tech Hero! I was so stuck with a number of different issues and after witnessing him working live I can tell you now there is no way in hell I could of solved any of that on my own despite pouring over hours of youtube tutorials - not even my best techy friends where able to help me on this one! He is not only a virtuoso in all things sound engineering, music and tech related but, he is so personable and funny as well as super supportive and patient to work and learn alongside with, definitely a natural teacher. I will be telling all my fellow singers, performers and musicians about him and his skills as he is a one stop shop for all our frustrations and needs! And I know that whenever I have anything to do with tech stuff whether that be to increase my own learning or skills or on events and projects he is and always will be my go to guy! I highly recommend Paul!Thank you SO much!
Terance Rand
12:55 27 Sep 24
Great time sorted out all my cable balance of the output and all the problems in cubase would recommed if you need help this is all i could wish for
Mark Van den Bergh
19:46 26 Sep 24
Amazing service by Pauli, extremely helpful, knows Cubase and other DAWs inside out and helped my locate all my lost vsts, presets and files that had been lost for some time. put a smile on my face. Highly recommended!! Mark
Joseph Gibson
12:59 06 Sep 24
Paul has solved all my music production technology's problems and is friendly, relaxed and attentive and a great guy to work with 🙂 Much thanks for all your wonderful help Paul and I thoroughly recommend him to anyone struggling with the mind numbing complexity of today's modern home recording studios ! All the very best. Joe Gibson.
izzy prosser
17:47 05 Sep 24
Fantastic communication, straight forward and friendly service. Would recommend!
Tony Burns
14:56 03 Sep 24
Very efficient and professional service! Cubase problems were dealt with patiently and Paul took time to explain what was going on. I would recommend his services to anyone.
Nigel Partis
10:43 03 Sep 24
Absolutely SUPERB service! . . . Paul is a good communicator and able to explain things in an easily understandable fashion . . . He sorted out ALL my issues (that had been driving me mad!) in one 60 min session! . . . I highly recommend the expertise, and friendly service from Audio Support. . . . .
Mike Bryant
12:59 21 Aug 24
Paul knows his stuff. He helped me to work out my complicated Morningstar MC6 Pro Editor. Kind of a midi nightmare with its complexity, but he nailed it. Highly recommended!
Jagaban
10:08 25 Jul 24
Amazing! I was totally lost and have tried to set up my music tech many times, but this was so helpful and clear. I ended up with a completed setup in such a short amount of time! Thank you so much.
Timothy Thomas
16:06 22 Jul 24
Rapid response to my call for help. Booked quickly. Healed my (big) problem within the hour meeting. Appointment started and ended right on schedule. Very knowledgeable. Highly recommend.
Matthew Barley
15:00 24 May 24
Paul's teaching experience and tech knowledge make for an excellent combination. Today was a game changer for my project - so many problems solved and important lessons learned.
Robbie Moore
13:12 17 May 24
Has helped my numerous times with various Cubase file errors, can’t thank Paul enough
Hina Inayat
12:53 16 May 24
Paul took the time to help me with a technical issue to do with my DAW. The support was very thorough and I gained lots of knowledge that has helped me with my music writing. I would recommend Audio Support to anyone.
stuart campbell
12:09 10 Apr 24
Had a problem with cubase freezing when launchkey mini was connected,Paul fixed it no problem in a very patient and pleasant way despite my stupidity .Will need him again probably. Thanks Paul.
James “Jimbo” Baring
19:14 19 Mar 24
I have been using Paul for several years now and he ALWAYS sorts my issues out. Prompt, Reliable and Friendly. What more could anyone ask for. Highly Recommended.
Charles Linley
17:40 12 Mar 24
Audio Support solved every issue I had and found a time to help me extremely quickly, at very short notice. Paul was incredibly nice and it couldn’t have been a more helpful quick and thorough experience. It was exactly what I needed. Very relieved to have everything back running well again!
Alan Harris
12:04 01 Mar 24
Paul sorted my Yamaha MX88 connecting to Cubase. All MIDI now working perfectly. Life saver. Great work. Thanks.
Steve Dann
17:01 27 Feb 24
Paul from Audio Support was extremely helpful and supportive in solving a problem we were having with exporting individual stem tracks from Cubase. He was able to resolve the issue remotely, whilst providing some really helpful tips to enable us to problem solve any similar issues we may have in the future. I would have no hesitation in using Audio Support again.
Paul Stefanowicz
11:26 10 Feb 24
Paul,Thank you for sorting my problem. Very professional and punctual.Quick reponses. Quick work. Worth the money.
jimmm27
11:10 07 Feb 24
Paul initially had some knowledge of my Apollo Solo usb interface but when he worked with it over Any Desk he managed to grasp things instantly once he started with the software eg. hiding unwanted plugins/making space on my computer so installation could be successful. He knew which files to trash and which to keep. It might be the case that there will be other people out there struggling with Apollo interfaces installation and plugin management. Paul's the man to sort it out for you. He seemed to find solutions instantly. He saw straight through the muddle. I feel I can trust Paul with my system given that I have limited knowledge of computers and that i don't necessarily know what's going on. Five stars all the way. What a relief! I'll definitely be using Paul again.
Charlie Tyrrell Smith (Live)
14:32 22 Jan 24
Paul was so helpful and patient! I've been struggling with a pitch bending issue with my midi keyboard in Logic Pro X for months and no matter how hard I tried, the issue was never resolved. I came across Audio Support and got in contact with Paul within minutes on the phone. He was such a nice guy and was immediately looking forward to jumping in and getting to the bottom of what the issue was. I shared my screen with him, and we spent the next hour troubleshooting what could be causing the pitch to be bending by itself. He eventually found the problem and fixed the issue for me. What a legend! - Highly recommend his services for any issue relating to your studio setup.
Vivien Marsh
12:25 21 Jan 24
Paul is excellent. He's clear, friendly and resourceful, and doesn't waste time telling you things you don't need. He listened, learned about my requirements and very quickly solved my problems, leaving me with a sound basis for future work. I will definitely use him again.
Joseph White
12:30 29 Dec 23
Paul seemed to be able to get me the exact result I wanted - very clear and precise communication.
Fergal Joseph O'Neill
15:21 21 Dec 23
Excellent Service !! I couldn't connect my Zoom R24 to Cubase which was very frustrating until I came to Audio Support for help. Not only did Paul manage to solve the problem but he was able to offer really great advice on how to use Cubase with my iPad so I can record with my synth apps. Just great, thanks Paul !!
t
17:33 11 Dec 23
Superb. Three hours of complicated set-up, Paul was stumped at most for five seconds. Skills!
Domonic Jackson
11:03 10 Dec 23
Logic pro X kept crashing (system overload, disk too slow) every time it reached a certain point in the session. After doing everything i could on my end i came to the conclusion my 2015 macbook pro needed an upgrade. I decided to go for the Mac Mini M2 Pro 2023 and still had the same issue!(As you can imagine i was a broken man)Paul is an absolute god send! Efficient and knows his stuff well. I will definitely be using his services again.
Derrick Brown
17:22 09 Oct 23
Hello I'm a musician and songwriter with a studio that had developed a few problems now having to be rebuilt and updated with new software and connecting to hardware then to the main software programme. I was very lucky to come across Paul in an advert on the Internet. This was the best decision I had made after spending a long time in finding someone who could help me to achieve my goal. I contacted Paul and spoke to him about what I needed help with then booked my first session with him and within an hour the studio started to function with the help of Paul after that I booked more sessions and extended the time of the session and now at that point and stage of being able to record tracks. I would highly recommend him to anyone who is serious about making music. Paul is very knowledgeable not just only in software but also in music. I found an excellent service and some one who could teach me more about my studio.
Dan Shea
16:34 04 Oct 23
Paul was excellent, fixed my issue in no time at all and provided alot of technical knowledge and advice. Having spent entire evenings on the issue, he resolved it in minutes. I'll be using him again!
keith jenkins
14:11 28 Sep 23
Paul went well beyond what I was expecting in his want to solve my logic problems that turned out to be complicated to say the least.His ability to know how to fix problems was great for me, knowing I'd finally met someone who really knew the technical side of Logic. I'll be straight back to him if I have problems again, and would have no problem recommending him for anything Logic.I couldn't thank him enough!
Ben Allison
10:07 13 Sep 23
I thought it would be an impossible task getting my Cubase working again. There were so many things wrong with how I had set it up in the past but Paul managed to sort it out very quickly. He was great and lovely to chat to and was explaining what he was doing as he went. I cannot recommend him enough. If you aren't sure what's wrong, he'll find the problem.
Tony Davies
10:35 27 Aug 23
I had an issue with my mackie controllers and Cubase and Paul was able to immediately identify my issue and resolve it perfectly. He then kindly spent the rest of the time showing me some brilliant tips and tricks that he thought I would find helpful. Outstanding help from someone who comes across genuinely interested in helping you out. Cannot recommend enough and will definitely utilise his vast knowledge in the future. Thank you so very much.Stephen
Vato Homeslice
15:07 07 Jun 23
I use Logic Pro X, and had some issues with files corrupting, Flex time, going haywire, etc. I first tried calling local music studios around my area, but then found Paul's website. HIGHLY recommend. He did remote assistance (it's like your computer gets possessed by a smarted person), helped clean up my workflow and figure out what I was doing wrong. It was super easy, and I like how clearly he posts his schedule & availability.
Phoenix Keating
18:40 02 Jun 23
Paul was patient and lovely to work with. He was a huge help in dealing with and resolving my issues with great care and skill. Thank you Paul!
Victor Van Vugt
05:16 20 May 23
Paul was fantastic. Got straight back to me when I was in an emergency and was systematic, thorough and found the problem which was hidden deep within my system. Great job.
Paul Cook
14:03 18 Apr 23
Such excellent service. Technical knowledge and a friendly manner don't always go hand in hand but Paul has both in abundance.Practical help, great problem solving skills and he never makes me feel bad even when I trip over my own ignorance. I cannot recommend him highly enough.
Maestro 'TheBaker'
14:35 27 Jan 23
I contacted Paul just before i was supposed to leave for tour. I had spoken to almost every producer i know about this issue (i've been working professionally in music for over 10 years)!He sat down with me over zoom and explained things in a way that i could understand. Honestly cant thank him enough, he has a wealth of knowledge and understanding, i recommend to anyone and everyone. Thanks again Paul! I'll be screaming your name to all my producer friends. All the best!
Chris Pascoe
15:28 14 Dec 22
I had been having problems with my music software and soundcard conflicting with my Mac, just started out of nowhere, machine kept on shutting down, then starting up again, the designated support was awful, and I was getting nowhere, I found Paul's website, got a reply to my message within 20 mins, and we arranged an online session for the next day, any and all problems were fixed, this man is brilliant, he listens and talks in a very normal, unlike computer geek way, and explains just what is going on.............at last I have found a go to guy......thanks mate
Scott Yahney
20:09 22 Nov 22
Incredibly Efficient, knowledgable, Patient, Skilled , & gets the job done with flying color's ...thats "Paul Andrews".I had massive problem with logic pro & he fixed it..PAUL IS THE MAN !!!!!!& A GREAT GUY TOO !!THANKS MATE !!
Hugh Wilkinson
10:16 21 Sep 22
Paul sorted my Logic issue out in under an hour with time to spare for extra fixes.Highly recommended.
James Thomas
10:42 26 Aug 22
I contacted Paul after months of trying to fix a problem by myself using advice from online forums. Nothing seemed to work. The problem was my DAW was simply unable to set the sample rate which I wanted and then the audio would crash and I couldn't hear anything. I set up an appointment with Paul and after 30 minutes the problem was fixed! He definitely knows what he is doing and I'm so happy I gave in and spent a little money to fix an issue which otherwise would not have been resolved. It also helps that Paul is a really friendly guy. I highly recommend.Thanks Paul!
Steve Brown
12:40 17 Mar 22
No need for any more software related nervous breakdowns. I use Digital Performer and none of the plug ins from old projects were loading. Everyone I had asked for advice either ran a mile at the mention of DP or, like the usually helpful MOTU support, drew a blank. Paul was dogged in his tracking of problem source. Really put himself out and saved me from deadline disaster. Recommended without hesitation.
Nick Tyson
11:01 17 Mar 22
Paul's a great guy, really helpful and friendly, was able to explain everything at my (non-techie) level. Sorted issues I would never have been able to correct on my own. Will definitely use again when needed. Many thanks! Nick
Anna Viney
16:22 11 Mar 22
Paul was super helpful. We covered more in an hour than I have for weeks through email support from product companies. Really grateful to him for helping me through this technical challenge.
Simon TC
16:50 30 Jan 22
My DAW/Interface problem turned out to be deeper and more complex than either myself or Paul first thought. However his determination, patience and generosity of spirit never wavered. His technical expertise is second to none, but that's a given; it was his attitude, calmness and intelligent problem-solving that really impressed me. I recommend Paul unreservedly.
Robert O'sullivan
20:09 25 Nov 20
Paul did a great job installing 'Reason' on my computer. He dealt with the issues that we faced so smoothly, he's an absolute professional.
