Expert Help for Logic Pro Users
There are many ways to incorporate external hardware into a Logic Pro setup and studio setups can get quite complicated. Sometimes gear doesn’t work as expected.
Audio Support offers a service to help Logic Pro users who are experiencing issues with their external hardware and need expert help. In a remote support session one of our friendly and experienced technicians can connect to your Mac to diagnose and resolve problems.
We have extensive experience installing, configuring and troubleshooting other studio equipment such as:
- Synthesizers
- Drum machines
- Compressors
- Reverbs
- Other effects boxes
- Analog mixers
- Digital mixers
- Modular
To help Logic Pro users with their external hardware we are experts in:
- Logic’s audio configuration
- Logic’s Environment page
- OSX’s Audio and MIDI setup
- Third-party apps
- Audio interfaces and physical cabling
- MIDI interfaces and physical cabling
- Routing audio between software apps
Audio Support has been providing assistance to Logic Pro users since 2005. We offer support for equipment from:
- Roland
- Korg
- Yamaha
- Moog
- Sequential
- Akai
- Behringer
- Eventide
- Eurorack
Or any other music technology manufacturer.
Recent work involving external hardware and Logic Pro
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Why an AKAI MPK249 Might Not be Recognised by OSX
I recently received an email from a client asking for some advice about an AKAI MPK249 MIDI controller keyboard not connecting to Logic Pro. I…
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M-Audio Keystation 88 II not sending MIDI to Logic Pro – Solved
I received a message from a producer who was having trouble with his M-Audio Keyboard not connecting to Logic Pro. We arranged a time to…
How Our Service Works
This is the process you should expect when making a booking for remote technical support:
- Client makes an enquiry by email or WhatsApp.
- Audio Support will reply and confirm if we can help.
- A date and time for the remote support session is arranged.
- Client makes payment for the first hour of support via PayPal.
- At the agreed date and time, Audio Support technician connects with the client via voice call and remote desktop.
- Technician helps the client solve the problem.
- Email contact after the session to confirm everything is resolved.
The process for making a remote troubleshooting appointment is explained in more detail in this guide for new clients.
Rates
Our standard rate for an hour of remote support is
- £60 (UK)
- $75 (USD)
- €70 (EURO)
Questions
For answers to common questions about our remote support service such as ‘what happens if you solve my problem in less than an hour?‘ or ‘what if you can’t solve my problem?‘ please visit our FAQ page.
Get in Touch
More Logic Problems
Logic Pro Crashes
Crashes in Logic Pro can occur for many reasons. We find plugins, audio interfaces and file path errors are the usual cause of crashes.
Logic Pro Plugins
Plugins are the most common cause of crashes and error messages in Logic.
Logic Pro Audio Interfaces
Sample rate errors and glitchy playback are usually resolved by looking at your audio interface.
Connecting External Hardware with Logic Pro
We have extensive experience installing, configuring and troubleshooting other studio equipment such as synthesizers, effects boxes and mixers to run smoothly with Logic. Find out more.
Logic Pro Control Surfaces
If your control surface isn’t behaving correctly, this is usually down to configuration in Logic’s Control Surface Setup or other MIDI in your system. Find out more.
Logic Pro Sample Library Management
We can help free up space and improve performance on your Mac by moving your large sample libraries to external hard drives and then configuring your sampler plugins to recognise the new library locations. Find out more.
Logic Pro Files Not Found
We can restore Logic projects which are opening with missing file errors. Find out more.
Logic Pro System migration
Apple’s migration assistant is great for moving your user data to a new Mac, but often does not work well with pro-level music software and plugins. Find out more.
Macs and MIDI Routing
Logic Pro has very powerful MIDI routing and processing capabilities, which can cause problems when they are misconfigured. Find out more.
Noisy Fans on MacBooks
This is a common issue on Intel (2021 and earlier) MacBooks. The causes of the fan noises can vary, but there are steps we can take to reduce the noise. Find out more.
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