Spoke to a one-to-one Cubase training client in Manchester. He was having a problem where his Behringer HLC 660M headset microphone was not working with Cubase. He could hear the audio fine in the headphones but nothing was being recorded through the mic.
I remoted into my client’s system and checked through all the likely causes.
After various tests, I couldn’t find anything wrong with his Cubase setup. I asked my client to unscrew the XLR connector on the end of the cable that was attached to the headphones and send me a photo. We found that there was a loose connection inside.
I explained to my client that it was a small soldering job that he could either do himself or would be a very simple task for a local repair shop.
I wasn’t able to fix this one remotely myself, but at least the client now knew exactly what was wrong and the steps to repair it.
About the Author
I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems.
Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.
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