Hi Paul. I’m using Logic on a Mac as my DAW and have recently had problems with Native Instruments Komplete in that sounds / files cannot be opened / plug-ins not found. Can you help me? – ST
I recently received the above message from a client, and we arranged to connect for a remote support session.
Missing Native Instruments content is a common issue I encounter in my Audio Support work. Once I was connected to ST’s Mac via AnyDesk, I could see what had happened. ST had moved their Native Instruments Content Library to an external SSD, but at some point the SSD had been disconnected and Native Access had attempted to reinstall the sample libraries to its default content location.
- Checked installation paths in Native Access.
- Removed duplicate sample library folders
- Moved all NI samples to External disk
- Repaired links in Native Access
- Checked Native Instruments plug-ins now loading in Logic Pro without errors
This remote repair work took about 60 minutes and I charged my client a fee of $70 USD.
If you have a similar problem and would like to book expert support, please send Paul a message using this enquiry form.
ABOUT THE AUTHOR
PAUL ANDREWS
I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems.
Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.
Get support for similar problems
Get in Touch
- Use WhatsApp, email or the form below to contact us.
- We will confirm if we can help.
- We will arrange a date and time for a remote support session and send a link for you to make payment.
- At the agreed time, our technician will connect via voice call and remote desktop to resolve the issue.
Find out more about how our services work.