This week I connected with a client for two remote support sessions to fix about 50 broken Cubase 5 projects which he had on his PC.

The main problem was that my client hadn’t been careful about where he created his new project folders. Some of his folder paths now looked like this:

PC/users/client/documents/cubase projects/audio/audio/audio/audio/audio/audio

To fix the projects, I had to individually open each project and manually re-set the location of the project’s Audio folder. Then I used the Export as Backup feature of Cubase 5 to create new versions of the projects, which I saved into a new archived folder.

Once I had created tidy versions of all the projects, I cleaned up all the old versions by moving them to my clients’ backup drive. I didn’t want to delete the audio files yet, just in case I’d missed anything in the clean-up process.

The whole process took two hours and at the end my client was very happy that he could now access all his old Cubase songs without error messages.

Categories: , ,

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Recent problems solved for real clients.

Sony DAT Player Repair: Diagnosing a Stuck Tape Door

Client’s Question

Why won’t my Sony DAT machine door open or close?

Session Result

Hardware fault diagnosed, client referred for specialist repair.

Read Full Case Study Report: Sony DAT Player Repair: Diagnosing a Stuck Tape Door
Marshall MG100HCFX Preset Fix: Stop Random Changes

Client’s Question

Why do my Marshall MG100HCFX amp presets keep changing by themselves?

Session Result

Amplifier preset stability achieved via procedural workaround.

Read Full Case Study Report: Marshall MG100HCFX Preset Fix: Stop Random Changes
Fixing the Ableton OneDrive Conflict on Windows 11

Client’s Question

How do I move my Ableton User Library out of OneDrive?

Session Result

Ableton library relocated, OneDrive space recovered.

Read Full Case Study Report: Fixing the Ableton OneDrive Conflict on Windows 11
Case Study: Pro Tools 2025.12 Crash & The OneDrive Phantom Folder

Client’s Question

Why is Pro Tools crashing on Windows 11 when the splash screen reaches “Initializing MIDI Engine”?

Session Result

Resolved by reinstalling OneDrive, properly disabling folder backup to restore local paths, and then safely removing the cloud service.

Read Full Case Study Report: Case Study: Pro Tools 2025.12 Crash & The OneDrive Phantom Folder