This week I connected with a client for two remote support sessions to fix about 50 broken Cubase 5 projects which he had on his PC.
The main problem was that my client hadn’t been careful about where he created his new project folders. Some of his folder paths now looked like this:
PC/users/client/documents/cubase projects/audio/audio/audio/audio/audio/audio
To fix the projects, I had to individually open each project and manually re-set the location of the project’s Audio folder. Then I used the Export as Backup feature of Cubase 5 to create new versions of the projects, which I saved into a new archived folder.
Once I had created tidy versions of all the projects, I cleaned up all the old versions by moving them to my clients’ backup drive. I didn’t want to delete the audio files yet, just in case I’d missed anything in the clean-up process.
The whole process took two hours and at the end my client was very happy that he could now access all his old Cubase songs without error messages.
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No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
I usually reply to enquiries within a few hours during UK weekday daytime.
Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.
For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.
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I’ll reply personally as soon as I can — usually within a few hours during UK daytime.
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Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.
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- 💳 Session fee: £90 per hour (UK Pound Sterling)
- ⏱️ Availability: Usually within 1–2 days.
- 🗓️ Duration: Each session lasts one hour.
- 🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
- 🔒 Security: Remote access is one-time only and closes automatically when the session ends.
- 🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time
You don’t have to keep guessing what’s wrong — I’ll help you find the cause and fix it, so you can get back to making music.
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