Reviews

Daniel Crisp
Daniel Crisp
09:36 28 Apr 21
Paul was so helpful and easy to talk to, wish I'd known his service existed sooner! He solved my latency problems with Ableton 10 Live Lite, and made sure I understood how to solve the problem again myself in case the settings were lost in the future. He also re arranged the session after the wifi in our street wasn't working on the day. Couldn't recommend enough. Will definitely be using him again in the future!
C JL
C JL
13:11 29 Mar 21
I was really struggling with the background settings on cubase. Paul was brilliant. Got me up and running and gave me a crash course on recording on cubase to get me started!
Maja Zwolinska
Maja Zwolinska
17:16 23 Mar 21
Paul has done an amazing job. Very patient guy and helps you with anything you want. Very highly skilled and determined. Not only did he help me in person with installing and setting up Cubase, but also helped me with any questions I had after. Honestly, don't even think twice - CALL PAUL !!
Paul Livesey
Paul Livesey
13:19 05 Mar 21
This will be the second time ive used this service to resolve issues experienced when trying to integrate new hardware into my Logic studio setup. Paul again was excellent and not only sorted issues but also helped me gain a better understanding as to what was going on etc. Will definitely be using for any and all problems i have in the future.
Ben Appleyard
Ben Appleyard
14:12 04 Mar 21
Always superb, friendly Cubase support! Plenty of tips too.
Patrick Gaynor
Patrick Gaynor
05:32 02 Feb 21
Excellent and quick help fixing a few Cubase issues, plus very helpful additional ideas and suggestions to improve my use of Cubase. Very useful. Patrick
Remell Coleman
Remell Coleman
19:01 01 Feb 21
Paul has the knowledge of Yoda. He identified and rectified the issue within the first 5 minutes and spent the rest of the session answering my many technical questions. I keep his number on my phone as the 4th emergency service!!
James Carter
James Carter
16:21 30 Nov 20
I have contacted audio support three times now and always have had excellent service and support. Today Paul put me right with my problems and answered all my questions perfectly. I couldn't wish for better help in using cubase. Many thanks- five stars!
Gail Schuster
Gail Schuster
07:35 26 Nov 20
Fabulous service! Having spent a fortnight trying to resolve three Cubase set up issues, Paul resolved them for me in 45 minutes. His expert knowledge is delivered in a friendly, helpful way which leaves you with a much better understanding of the product and how to resolve any future issues.
Robert O'sullivan
Robert O'sullivan
20:09 25 Nov 20
Paul did a great job installing 'Reason' on my computer. He dealt with the issues that we faced so smoothly, he's an absolute professional.
CC Nel13
CC Nel13
23:23 12 Nov 20
5-star service! Paul was incredibly patient, knowledgable, friendly and efficient! Money well spent, and would definitely recommend.Thank you Paul
Paul
Paul
19:14 05 Nov 20
Great service! Paul is very knowledgeable and was able to solve my combination of Logic related issues very quickly. Will definitely be calling upon his skills next time i suffer similar challenges. Also managed to schedule in a remote support slot very quickly which was great 🙂
Roly Witherow
Roly Witherow
09:46 24 Sep 20
Paul helped me out with a Logic-controller surface connectivity issue. He solved the problem within half an hour and was a pleasure to deal with. Highly recommend.
Louise Morrison
Louise Morrison
09:59 02 Sep 20
I would highly recommend Paul - patient, very professional and knows his stuff. I use Cubase but my understanding of it is limited to say the least. Paul very quickly got me back up and running. As a small charity with no internal IT support, It's reassuring to know there is somebody we can now go to when we have technical issues.
Grahame Wyllie
Grahame Wyllie
22:49 20 Jul 20
Audio Support - Paul AndrewsPaul worked with me for an hour solving why I couldn't get audio on recorded midi tracks. It took him twenty minutes with remote access to my computer, and then we went on to look at my Komplete Kontrol integration in Cubase and a good number of other elements. Throughout all of this I found Paul to be really clear, explaining everything as he went along and underlined the training by getting me to do things myself.Paul was really helpful, patient, a good teacher and a great technician. I had never thought of paying for assistance before, instead limping along, sweating it out for myself, sometimes for many days. Now it's like when I discovered car mechanics - I never did car repairs myself after that and I suspect that when I get stuck with the intricacies of Cubase and Native Instruments, I won't struggle any more. Instead I'll be booking another hour with Paul. And learning even more.Graham
JJGuitarsUK
JJGuitarsUK
18:17 24 Jun 20
Absolutely excellent and we covered and corrected an in-depth Protools template. I learned an immense amount during our three hour session . I kook forward to working with Paul again in the future. Thank you, Jeff
J Dog
J Dog
12:38 08 Jun 20
I've recently bought a small home studio and I've been struggling to sync all the plug ins to the recording software I am using, and it's been pretty difficult finding some advice during lockdown! This is where Paul stepped in - I booked in a call with Paul so he could help look into the issues I was having and it didn't take him long at all to fix everything I threw at him! Would absolutely recommend. As well as being a top bloke, i'm 100% satisfied with the service Paul provided
Chrissy Sundt
Chrissy Sundt
10:50 08 May 20
i needed help with setting up a mic and sound system to deliver live fitness classes via zoom. Paul was super helpful in terms of ensuring i ordered the right kit and with some great tips on how to achieve a good sound balance and teaching experience for my clients!
barleyfarm
barleyfarm
10:48 28 Apr 20
I am very pleased with the service Paul provided. It was easy to get in contact and make arrangements for some remote on-line help while social isolation is in place. Paul was friendly and professional and most importantly knowledgeable in all aspects of Cubase. I’d had a break from using the program for several years and needed help in understanding and using the latest version. As part of the process I also had to update some obsolete hardware and needed Paul’s help in configuring it and making it work with Cubase. I was not disappointed! Paul was punctual with the initial call and it was quick and easy to set up the remote help whereby he could see my Cubase screen. It turned out there were a whole host of minor issues that needed attention and Paul dealt with them all with great expertise – lost files, configuration issues, program updates and changes etc – he quickly got to grips the problem, helping me understand the issue and then leading me through to a solution. Sometimes he did the necessary work himself or attended while I did it myself. Better for learning! I very much appreciated his help and advice and would wholeheartedly recommend his service to others. Thanks Paul.
Sam Humphreys
Sam Humphreys
15:20 27 Apr 20
Fantastic service! Highly recommended, got back to me straight away and was able to help out with the issue immediately and professionally. Got the problem solved quickly saving me from hours of headache. Much more friendly and reliable than the support provided by Steinberg themselves. Top man!
Peter Simon
Peter Simon
17:50 08 Mar 20
I can't recommend Paul enough. I was struggling with my setup for a long week and when I was gonna totally give up, I find Paul's number. So I called him with my last hope and he solved my problem within a a few minutes. I can tell, he is an expert..
Jim Stuart
Jim Stuart
20:30 17 Nov 19
I was up the creek without a paddle installing cubase - missing files, audio drivers, and, ultimately, v.0 vs v.5 licensing issue. Tom fixed everything. Very happy with his help. Highly rec.commend his service!
Steven Jarvis
Steven Jarvis
19:43 17 Oct 19
Damien Nolan
Damien Nolan
12:01 13 Sep 19
I had a great experience with this service. I'm in the middle of producing a live show and had a tricky problem regarding play back across multiple DAW platforms which I spent many frustrating hours on without fixing. I came across Pauls service after a google search, booked in a session for the same day (in fact within just a couple of hours), I had one hour on the phone with Paul and we got everything fixed. I would thoroughly recommend. In fact I'm jotting down a list of other probs that I could do with his help on and will be booking some more time with him soon. Highly recommended!!
Steve Cross
Steve Cross
04:29 01 Aug 19
There are not enough stars!! 5 is not adequate! What I thought would be an insurmountable problem was solved by careful and logical process and a detailed and thorough knowledge of Cubase! If there is a word or phrase which takes Thank You to the highest level then let me know because I want to use it! Countless "experts" have not been able to cure my recalcitrant drum kit but Paul has tamed it and I can now continue to write my music and use all my kit!!!
Dexter Saunders
Dexter Saunders
18:23 09 May 19
Paul was genuinely awesome, fixed all my issues that I'd been struggling with for days in 8 minutes.... also one of the nicest guys I've spoken to. Cannot fault this service.
Gregory Dobson
Gregory Dobson
13:10 06 May 19
Thanks for all of your help.I've learnt a lot about cubase and it was really helpful.
Esmond Webber
Esmond Webber
19:44 03 Apr 19
I am so pleased with Paul helping me install Cubase10.I had been sat in front of my computer for two weeks trying to get it to work. No sound, No samples or instruments, unwanted messages popping up. I rang Paul Lunch time and arranged a time he could guide me through the whole setup. and with one, one hour session the same day, he had me up and running perfectly. Now i just need to figure out how to use it!. But if i have any problems, i will ring Paul again. thank you Paul, five stars from me.
Juliet
Juliet
12:54 01 Apr 19
Paul has been a great help sorting out my recording set-up for voice over work. He quickly identified the problems and clearly showed me how to eliminate them. He is very amiable and easy to work with and a great teacher. Would call on him again if I need to without hesitation. Juliet
Anthony Lewis
Anthony Lewis
10:25 03 Jan 19
Paul solved my problem with spurious midi bouncing round my home studio set up using Teamviewer online within 30 minutes. He was able to methodically work his way round the various midi signal paths using Logics Environment. By a process of steady elimination he was able to locate the problem to Logics Control Surfaces where I had not set up my Maschine MkII correctly! My Virus B and Proteus midi outboard instruments are now usable again and behaving themselves. Great result to sort the problem out but also Paul explained to me what he was doing and why and I learnt along the way watching him sort the issue out. Paul will be my first point of contact for any future issues I have with my home studio. Excellent service and result. All I can say is thanks Paul!
Christopher Kingdon
Christopher Kingdon
21:03 25 Nov 18
Brilliant service, Paul was very knowledgeable and friendly and got to the route of my software issues , highly recommended!
Allan Cook
Allan Cook
12:46 08 Oct 18
As an experienced drummer, but new to MIDI recording with Logic Pro X, I was struggling to resolve latency issues and work out how best to record with the tools I had available. Audio Support was invaluable at helping me to not only fix the problems, but also how to record and mix a professional drum track. Highly recommended!!!
Jonny Lees
Jonny Lees
12:27 07 Sep 18
This is the first time that I've used Audio Support, but I'm sure it won't be the last. Paul helped me out with a specific issue that I've been trying to resolve for some time now. Clearly very knowledgeable - the hour flew by. Thanks again - Jon.
Howard Toshman
Howard Toshman
11:11 22 Aug 18
Paul got me out of a fix with great ease and confidence, well recommended
Peter Birch
Peter Birch
21:25 19 Mar 18
I spent nearly 2 years with various youtube tutorials, cubase for dummies etc etc, and Paul showed me how to do exactly what I wanted to do within about an hour and a half. He the proceeded to reinforce the teaching by using examples. Wish I'd found Audio Support earlier, highly recommend.
Bakary Bojang
Bakary Bojang
17:18 12 Mar 18
I was struggling to set up my pro tools HD system with hardware gears then Paul came to my rescue today. I am the most happiest man in the world. Paul was very helpful and even gave me tutorials on the setup. I previously had two engineers came to look at my system but they could not make it work. One of them even did a work for The BBC.
Andrea Ruffino
Andrea Ruffino
18:18 01 Feb 18
Paul help me to solve a very weird problem with Logic 9 that I spent 2 weeks to try and solve. It was definetely a strange bug but he found a way around it.
david foley
david foley
18:05 23 Jan 18
Paul led me calmly by the hand through the jungle of ferocious Protools MIDI- I strongly recommend Audio Support to all in need of technical assistance-Excellent! David Foley
Jerry Self
Jerry Self
17:53 17 Jan 18
I was fumbling around with a more sophisticated set-up for recording on Cubase. Paul put me right with admirable clarity. Thoroughly professional and with very friendly and supportive approach.
Joe Farley
Joe Farley
14:29 17 Jan 18
Excellent service - Paul was a great help and it was really worth getting him in. He's really personable and has a high level of knowledge.
Deborah Darlington
Deborah Darlington
20:42 08 Jan 18
Paul was amazing! He traveled 150 miles to our home in Shropshire and spent seven hours with me, trouble-shooting initially with the set up of my new studio and then tutoring me on the cubase system I had chosen and been completely lost on beforehand. He has set me up with fool-proof templates with all various recording levels set for different instruments, vocals, etc., so basically, I just switch on and start recording, which is a massive confidence booster I have to say. Not being that computer savvy and being that of a generous age, so to speak, this was just the ticket. I have no vocation musically and my music is purely a hobby... saying that, it is a hobby that I would like to get the best results I can from and Paul has been the foundation of my recording journey. Thank you Paul, a very professional service and I now can be assured that your telephone support and remote help is also on hand too. Many thanks again and I will recommend your service to others without hesitation.Debz Darlington.
Anthony Bartlam
Anthony Bartlam
22:04 15 Dec 17
Hi.Paul Andrews came to visit twice. First when I had just bought the Roland MX-1 mixer which incorporates Ableton Live 9 Lite.He set up all my analog gear and installed Ableton. He showed me how to record live sets and how to keep all my music files in one place, how to make my projects into WAV files and put them on cds.We had one more remote session where we spoke over the phone and he shared my screen.After that everything has been plain sailing.Thanks Paul
Tony Armstrong
Tony Armstrong
14:02 20 Oct 17
Five years ago I parted company with my trusty tape recorder and bought a state of the art music computer. A year later I had made so little progress that I even considered selling it. Then I found Paul at Audio Support. Now I am recording and producing my third jazz CD to a standard that I once thought impossible.Along the way Paul has patiently taught me how to use cubase, plug-ins and software instruments and shown me how to get the best out of them. He has solved countless software and hardware problems, all at the end of a phone. I call him "the miracle man" and he's also such a nice guy. If you have a problem or want to learn anything about music recording and production, you really should give Paul a try.
Penny Johnson
Penny Johnson
13:35 20 Sep 17
Just finished my half day Logic training session with Paul and feeling confident. My son did all my recordings using Logic previously and thanks to Paul I can now do them myself! Paul made me feel at ease and explained things simply so it was no where near as daunting as I expected. Great service.
aka shang-shang
aka shang-shang
06:44 30 Aug 17
Currently getting familiar with Ableton Live 9 Lite. Paul has been a great help. A very good service.
Tony Holdroyd
Tony Holdroyd
15:52 29 Aug 17
This is a totally brilliant service. Paul is patient, knowledgeable, friendly and excellent at both trouble-shooting and tuition. If you are looking for any of the services that Audio Support offer, look no further, you will not be disappointed.
Getting Warmer
Getting Warmer
14:26 28 Aug 17
What a great service! Paul was really helpful and clear, and was willing to take time to make sure things were properly understood. I've spent ages trying to get home recording sorted out, and now in the space of a half day I'm up and running. Highly recommended 🙂
Poppit TCB
Poppit TCB
19:10 07 Aug 17
I am a very happy lady! I wish I had phoned them when I first started having problems. Paul was excellent clear and understanding. He not only got me sorted out but he taught me on the way so hopefully I should be okay if I have to do it again. He solved my problem within the hour. Friendly service and I would recommend their help anytime. Hopefully I will not need it for a while but I won't hesitate should I need to. Thank you Paul - great work!
David Jones
David Jones
16:20 22 Jul 17
Paul got me up and running by phone. excellent service
David Stewart
David Stewart
14:29 21 Nov 16
Worked with Paul on a very annoying problem within Pro Tools. He was speeding, very knowledgable we had everything fixed in 25 mins! would highly recommend.
Im Hiltondinho
Im Hiltondinho
15:28 04 Nov 16
Thanks to audio Support, I am a very happy customer, they help solve the coding and device problems I had on my hard drive preventing me from uploading protocols academic for my son. Within 1 hr they had completely sorted my technical issues out in a calm and professional manner, I wish I had used them sooner. Don't stress just give them a call, they are quick and they can remotely access your computer to help resolve most technical problems. installing lost drivers etc and confused codes. They are defiantly the A team on music production help and software installation. Well use again in the future. Thank you Paul for your help.
Pilots at Sea
Pilots at Sea
14:13 02 Nov 16
I cannot recommend these guys enough. Any trouble you may have with your set up and they'll figure it out. They're nice, and super helpful. I needed help with issues I was having in cubase 7 and they figured it out in no time over the phone and helped me fix the problem. They also gave me invaluable advice on how to get the best out of my set up in terms of sound quality when I'm recording.
Hugh Harris
Hugh Harris
12:52 07 Oct 16