Hi Paul. After installing the Seventh Heaven reverb plug-in from LiquidSonics my Cubase Elements 10 software no longer loads. It gets to a screen that says ‘Loading VST3 plug-ins’ and then freezes. I have to shut down my PC. Can you help? – Tony
I received the above message from a client and we arranged a remote support session for later that day. I called Tony via WhatsApp voice chat and we used AnyDesk so that I could see his screen and take control of his PC.
After spending a bit of time checking over Tony’s system, I found that the problem was with the licensing portion of the Seventh Heaven plug-in. As the VST3 plug-in is loaded within Cubase it should trigger the iLok License Manager app to open and allow the user to register the software with an activation code provided on purchase.
For some reason iLok was not opening as it should, so I manually downloaded an updated version of the iLok software and helped Tony set up his user account on iLok.com. We opened the iLok license manager on his PC and signed in with his iLok account. We then used the activation code to register a license for Seventh Heaven on his PC.
After everything was sorted with the license we reopened Cubase and Tony was pleased to see that Cubase now loaded without issue. We tested Seventh Heaven was working by loading it as an insert plug-in in one of Tony’s songs.
We spent the remainder of the hour’s booking having a look over Tony’s filing system for his Cubase projects and I made some recommendations on how he could move his projects to free up disk space whilst avoiding missing audio file errors. At the end of the session Tony was kind enough to leave me this nice review:
“Very efficient and professional service! Cubase problems were dealt with patiently and Paul took time to explain what was going on. I would recommend his services to anyone.”
I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems.
Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.
