Case ID: #4057 Log Date: NOV 2024

Audio and MIDI recording not working in Sonar – Solved

Panic Index // FRUSTRATED
Technical Depth // CONFIGURATION
RESOLVED
Target Environment
Windows + Sonar
Reported Symptom
“Transport engages in playback, but no MIDI data is recorded to the track.”

Hi Paul. I can not get anything to record in Sonar. Cannot get anything to record…… have done a restart, closed whole system down and restarted but still wont record…have not altered any settings. Can we get together to see if u have any ideas please? Tearing my hair out!! – Brian

I received the above message from Brian and we arranged a time to connect for a remote support session.

Once we were speaking on the phone and had set up AnyDesk so I could view Brian’s screen, he showed me the problem.

He was clicking record on Sonar’s transport panel, the play head moved, but no MIDI data was being recorded into his instrument track. 

Initially I thought this could be a problem with MIDI being sent into Sonar, so I ran some tests to make sure everything was working with Brian’s MIDI controller and that his instrument track was receiving MIDI and playing it back through Kontakt.

I then checked Sonar’s recording preferences and couldn’t find anything wrong.

I then noticed that as Brian pressed record on the transport panel, the button would flash red very briefly and then Sonar would continue in playback mode but not record. I checked the Punch recording and found that it was activated, but both the start and end points were set to the first beat of the song.

Disabling Punch mode allowed Brian to record as normal.

Brian was delighted that his music system was now working again and we used the rest of the hour’s support session to do a health-check on Brian’s studio PC and update some of his plug-ins.

If you are stuck with any aspect of music technology and would like to book some time with a friendly professional to help figure it out, then get in touch.

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Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

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