Hi Paul. I tried to update the PreSonus Universal Control software to the latest version from my account on the PreSonus website, but now it’s not working, my Quantum audio interface isn’t connecting with Logic at all. Can you help please? – Chris
I received the above message via the enquiry form on my website and arranged a time with Chris to connect for a remote support session.
This issue turned out to be a simple one to resolve. After my client had installed the updates for his PreSonus Universal Control software, he had missed the 30-minute window to ‘Allow’ the OSX driver extensions to run in OSX’s Security Preferences.
PreSonus have published a guide on how to do this on their own website:
I followed the instructions from PreSonus’ site and removed and reinstalled the driver. After installation, I went straight to the security preferences and allowed the system extension.
For the remainder of the session, I spent time with Chris making sure the rest of his Logic system was working properly. We checked over his plug-ins to make sure everything was loading correctly and I gave him some advice about which version of Kontakt was the right one to use with his version of Logic Pro.
About the Author
I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems.
Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.