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Music Software Support

Remote and on-site technical support available for any music software

Audio Support is a small music software support and tuition company led by experienced music technology expert Paul Andrews. Operating since 2005 we can help you with any aspect of music or audio recording technology. Audio Support are experts in Digital Audio Workstations (DAW), plug-ins and hardware, offering remote technical support for music software.

Digital Audio Workstations

We are experts in the installation, setup and usage of any Digital Audio Workstation. The products we most commonly encounter are Logic Pro X (Apple), Cubase (Steinberg) and Pro Tools (Avid). We can also support other music software such as Ableton Live, Reason, Sibelius, Digital Performer, Studio One, Bandlab and FL Studio.

Plug-ins

As experienced music technology experts, we can help with the installation, licensing and setup of AU, VST or AAX format plugins. The plug-in developers we encounter most often are Native Instruments, Spitfire Audio, Universal Audio and Waves. We can help with any effects and mastering plugins, for example those made by FabFilter, Soundtoys or Izotope. We can also help with soft synths such as Roland Cloud, Nexus or Arturia. A common service we provide is helping our clients manage their sampler and rompler sample libraries. This is important when using large data libraries such as those used by Kontakt, Play, Engine and Sine.

Hardware

We also offer support for hardware products such as audio interfaces, mixing desks, hardware synths and effects units.

Audio interfaces manufacturers we commonly support include Focusrite, Universal Audio Apollo, Audient, Behringer, MOTU, RME, Roland, SSL, Steinberg and Yamaha. We can install the driver software needed to get these devices working within your DAW and configure them to reduce latency and get the best results from your equipment.

We can also help with audio, MIDI and USB connections needed to connect external synthesisers, drum machines and effects to your music system. Roland, Yamaha, Korg, Moog, Arturia, Novation, Behringer, Eventide, Waldorf, Lexicon and TC Electronic are typical manufacturers we work with, but we can support any hardware of any age from any company. We can support with licensing, firmware and setup and use of software editors.

Recent Reviews

    
 
 
         
   Laura Forrest-Hay 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
  
 
        
   MrMattkitt 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and  sorted everything. Amazing service, down to earth and explained everything so I
could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
  
 
        
   Ciarán Hanna 
 
 
 
 Trustindex verifies that the original source of the review is Google. Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
  
 
        
   Trudie Brogan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
  
 
        
   Cottin Ulysse 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
  
 
        
   Justin Bikram 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently.  He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support -
Thank you Paul - you are a star :)
  
 
        
   josh fulford 
 
 
 
 Trustindex verifies that the original source of the review is Google. Working in Reaper.
Super knowledgeable, friendly, speaks in easy to understand terms.
Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
  
 
        
   Richard Grant 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again.
Rick Grant
  
 
        
   Paul B 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
  
 
        
   William Schrul 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul really helped get my Cubase up and running again.  He really knows his stuff, and I'll definitely look him up again when I'm stuck.  Thanks!!!
  
 
  
 
  
 
   Google rating score: 5.0 of 5, based on 160 reviews