Native Instruments support – independent help for sample library users.

Native Instruments Support

Native Instruments Komplete is a world-class plug-in library — but installing and maintaining it can be tricky. Missing samples, slow loading or file-path errors can stop a session cold.

Paul Andrews is a provider of expert music technology support

I’m Paul from Audio Support, an independent specialist who helps creators fix Native Instruments plug-in, library and hardware problems remotely.

While Native Instruments’ official support can help with downloads or licences, I go further — remotely diagnosing the wider system factors that affect performance. From external drives to file paths and DAW integration, I look at your whole setup so everything runs smoothly together.

Need help inside your DAW? I also provide support for Logic Pro, Cubase and other music technology with online booking.

Audio Support is an independent service for Native Instruments users and is not affiliated with Native Instruments GmbH.

Client’s Question

Soundiron Quadral 3 plays fine in Kontakt in Logic Pro, then after a while it stops, says Quadral doesn’t support Kontakt and asks for a serial number. I can’t find a serial anywhere in Native Access or my Native Instruments account. What’s wrong?

Session Result

Quadral 3 is an open-format library and was loaded in the free Kontakt Player. Imported as a custom library in full Kontakt 7, with Axe Machina and David Oliver’s Drum Kit kept in Kontakt 8.

Read Full Case Study Report: Soundiron Quadral 3 Stops After a While and Asks for a Kontakt Serial Number in Logic Pro

Client’s Question

Why are my sample libraries missing after a Mac restore?

Session Result

Sample libraries consolidated and system restored.

Read Full Case Study Report: Sample Library Management: A Spitfire and Kontakt Case Study

Client’s Question

Why are my Kontakt libraries suddenly in demo mode?

Session Result

Kontakt libraries repaired and full versions restored.

Read Full Case Study Report: How to Repair Kontakt Libraries Stuck in Demo Mode
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Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.