
Native Instruments Support
Independent Expert Help for DAW Users
Native Instruments Support
Independent Help for Sample Library Users
Native Instruments Komplete is a world-class plug-in library — but installing and maintaining it can be tricky. Missing samples, slow loading or file-path errors can stop a session cold.

I’m Paul from Audio Support, an independent specialist who helps creators fix Native Instruments plug-in, library and hardware problems remotely.
While Native Instruments’ official support can help with downloads or licences, I go further — remotely diagnosing the wider system factors that affect performance. From external drives to file paths and DAW integration, I look at your whole setup so everything runs smoothly together.
Need help inside your DAW? I also provide support for Logic Pro, Cubase and other music technology with online booking.
Audio Support is an independent service for Native Instruments users and is not affiliated with Native Instruments GmbH.
Recent Problems Solved
Real client’s stories from the case study archive
Soundiron Quadral 3 Stops After a While and Asks for a Kontakt Serial Number in Logic Pro
19 October 2026
Client’s Question
Soundiron Quadral 3 plays fine in Kontakt in Logic Pro, then after a while it stops, says Quadral doesn’t support Kontakt and asks for a serial number. I can’t find a serial anywhere in Native Access or my Native Instruments account. What’s wrong?
Session Result
Quadral 3 is an open-format library and was loaded in the free Kontakt Player. Imported as a custom library in full Kontakt 7, with Axe Machina and David Oliver’s Drum Kit kept in Kontakt 8.
Read Full Case Study Report: Soundiron Quadral 3 Stops After a While and Asks for a Kontakt Serial Number in Logic ProClient’s Question
Why are my sample libraries missing after a Mac restore?
Session Result
Sample libraries consolidated and system restored.
Read Full Case Study Report: Sample Library Management: A Spitfire and Kontakt Case StudyHow to Repair Kontakt Libraries Stuck in Demo Mode
13 April 2026
Client’s Question
Why are my Kontakt libraries suddenly in demo mode?
Session Result
Kontakt libraries repaired and full versions restored.
Read Full Case Study Report: How to Repair Kontakt Libraries Stuck in Demo ModeRecent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
