Case #8146JAN 2026Paul Andrews

Optimising Zoom Audio for Online Guitar Lessons: Checking Both Ends of the Call

Client stress // Frustrated
Difficulty // Straightforward
RESOLVED
Setup
Zoom video calls · guitar
The problem
Sound cutting out during online guitar lessons on Zoom, and the student couldn't hear the teacher playing properly.
What I found
Not confirmed. The teacher's guitar signal was fine, so it was either Zoom's settings or the student's playback and monitoring at her end.
What fixed it
Zoom's Live Performance Audio setting turned on and the guitar signal confirmed fine over a test call. The student's playback is the next thing to check if it continues.

A guitar teacher’s sound kept cutting out in his Zoom lessons, so we went through Zoom’s settings, turned on its Live Performance Audio setting and tested his guitar over a call to check what he was sending.

He teaches guitar online using Zoom, the video call app. During lessons the sound was cutting out, and his student wasn’t able to hear him playing properly.

We talked through the different settings in Zoom, and also the settings his student might be using on her end. Zoom has a Live Performance Audio setting, so we turned that on.

Then I did a test with him. We connected over Zoom and I listened to his guitar from my end, and I could confirm there was nothing wrong with the guitar signal he was sending.

So I thought either the Live Performance Audio setting had solved the problem, or it was something on his student’s side.

If it was her side, he would need to help her manage the playback system on her end and how she was monitoring the lesson he was sending. If you use a studio microphone and interface for calls, I’ve also written up using a studio microphone with WhatsApp on a computer.

If a student says your guitar keeps cutting out on Zoom, turn on Zoom’s Live Performance Audio setting and have someone listen to you over a test call, so you know whether to look at your end or theirs.

Book a session (£90)

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