Case ID: #2733 Log Date: FEB 2024

Resolving Digital Distortion: Sample Rate Mismatch Fixed with Audient iD24 and Logic Pro

Panic Index // FRUSTRATED
Technical Depth // CONFIGURATION
RESOLVED
Target Environment
MacOS + Logic Pro
Reported Symptom
“Newly installed interface records audio, but with significant digital distortion and glitches.”

Hello Paul. I am running Logic on a 12-month-old, desktop Mac. Recently, I replaced my old interface (Behringer FCA 1616) with an Audient ID24 to work in conjunction with my Audient ASP800 (which was previously working fine with the Behringer). I can record, but the audio distorts. Can you help? Paul S

I received the above message and Paul S and I arranged a time to connect. Once we were speaking on the phone and Paul S showed me the problem on AnyDesk it didn’t take long to work out where things were going wrong.

Paul S’ recording setup was:

  • Mic
  • Audient ASP800 Mic Preamps
  • Audient ID24 Audio Interface
  • Mac
  • Logic Pro

He needed to set a sample rate of either 44,100hz or 48,000hz and use the same sample rate throughout the chain. If he didn’t, he would either get sample rate error messages or digital distortion and glitches in his audio recordings.

Paul S and I discussed the pros/cons of different sample rate options and he decided that 44.1 would suit him best as that was how he had been recording the majority of his projects up to now.

We set the sample rate in all the devices and then made a few test recordings to check that audio was now recording correctly. We made some changes to his Logic template to confirm that new projects would be recorded at 44.1.

For the remainder of the hour’s session, I showed Paul S some things he might find helpful to get the best out of his setup.

I showed Paul S how to use the I/O labels feature in Logic to set the display names of his Logic Pro inputs to match the channels of his ASP800.

I showed Paul S how the Audient OSX mixer software allowed him to directly monitor his audio inputs. This can be a useful feature, but it’s important to know how to turn direct monitoring on/off to avoid doubling the sound when recording in Logic Pro.

At the end of the hour, Paul S kindly took the time to write me a Google review.

Paul S also sent me his Spotify artist link by email and I’ve been enjoying some of his tracks while writing this article. Sharing here:

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Google
Laura Forrest-Hay profile picture
Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt profile picture
MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna profile picture
Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan profile picture
Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse profile picture
Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram profile picture
Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford profile picture
josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant profile picture
Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B profile picture
Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul profile picture
William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

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