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Tag:
remote support
9 March 2023
Diagnosing issues with noise in vintage effects boxes
2 February 2023
Installing and configuring Audio Movers with Cubase
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Case Studies: remote support
Case #3881 • Komplete Kontrol Missing Presets in Logic…
Komplete Kontrol Missing Presets in Logic Pro
Hi Paul. I can’t see any of my instruments in Komplete Kontrol in Logic Pro. Can we connect for you…
Case #3837 • Problems Upgrading to Steinberg Activation Manager…
Problems Upgrading to Steinberg Activation Manager – Solved
Last week, I helped a client who had moved his Cubase system from a PC to a new Mac. He…
Case #3685 • Arturia Keylab Essential 61 MIDI control…
"Can you please explain how to connect my Arturia Keylab Essential 61 to Logic Pro?"
Differences between Arturia’s setup guide and Logic’s onscreen options explained. Controller fully working in Logic.
Case #3668 • Seventh Heaven VST Plug-in Crashing Cubase…
Seventh Heaven VST Plug-in Crashing Cubase – Solved
“Very efficient and professional service! Cubase problems were dealt with patiently and Paul took time to explain what was going…
Case #3635 • Diagnosing an Akai MPD218 MIDI Glitch:…
Why won't Beat Maker 3's Auto Learn feature correctly map my Akai MPD218 pads?
Faulty budget controller identified via CC data analysis, leading to a decision to invest in a reliable, professional-grade unit.
Case #3564 • Creating a Custom Project Template for…
Creating a Custom Project Template for Guitar Recording in Logic Pro
Yesterday, I connected for a remote support session with a music producer who needed some help setting up and testing…
Case #3556 • Problems Routing an SSL BUS+ In…
Problems Routing an SSL BUS+ In and Out of Pro Tools via an Apogee Sympony – Solved
In a recent remote technical support session, I helped a client work out why they were having a problem with…
Case #3387 • Cubase 12 Freezing on Launch –…
Cubase 12 Freezing on Launch – Solved
Paul finds the solution when Novation LaunchKey Mini MK3 causes Cubase to freeze.
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