Tag: remote support

Case Studies: remote support


Case #5163 • Demystifying the Apollo Console: Your Guided…

How do I understand and effectively use the Apollo Console with my DAW?

A clear, personalized walkthrough of the Apollo Console was delivered, empowering the client with confident I/O routing and control.

Apollo Twinaudio interfaceAudio Routing

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Case #4860 • Case Study: Solving the REAPER “Missing…

Why does REAPER keep saying "Missing Audio Files" when I know they're on my PC?

Missing audio files located in hidden AppData folder, OneDrive uninstalled, and REAPER project integrity restored.

AppData folderAudio engineeringAudio file recovery

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Case #4837 • How to Use Record/Record Toggle for…

When making a recording, how can I "punch-out" so Logic Pro keeps playing?

The hidden Record/Record Toggle function was enabled via Control-Click on the record button to allow for quick punch-out during playback.

Control ClickdawDAW Tips

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Case #4821 • Repairing Native Instruments Komplete 15 on…

I'm using Logic on a Mac as my DAW and have recently had problems with Native Instruments Komplete in that sounds / files cannot be opened / plug-ins not found. Can you help me?

The missing files and plug-in errors were caused by the client incorrectly moving their library to an external SSD, which…

Audio engineeringAudio pluginsAudio Support

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Case #4811 • Troubleshooting Cubase 14 – Part 2

Troubleshooting Cubase 14 – Part 2

Hi Paul. I am starting to get many Cubase crashes for no obvious reason. I upgraded to Cubase 14 as…

Audio engineeringAudio ProductionAudio software

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Case #4752 • ASIO4ALL Not Working With Pro Tools…

ASIO4ALL Not Working With Pro Tools on PC

Hi Paul. Can you help me work out how to use Pro Tools without an audio interface on my PC…

ASIO driverasio4allASIO4ALL problems

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Case #4572 • Setting up MIDI Controller Play/Stop Controls…

Setting up MIDI Controller Play/Stop Controls in Cubase

My Donner DMK-25 MIDI controller isn’t listed in Cubase’s MIDI Remote Manager. How do I use the Play and Stop…

Audio engineeringAudio SupportCubase

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Case #4563 • Connection problems with USB MIDI controller…

Connection problems with USB MIDI controller – Solved 

Hi Paul. I have bought a Donner DMK-25 MIDI controller, but it doesn’t work in Cubase. Can you help me?…

Audio engineeringAudio Supportcharging cable

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