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remote support
12 September 2024
Arturia Keylab Essential 61 MIDI control surface options in Logic Pro
5 September 2024
Seventh Heaven VST Plug-in Crashing Cubase – Solved
8 August 2024
Diagnosing an Akai MPD218 MIDI Glitch: The Pitfall of Budget Pad Controllers and Incorrect CC Data
27 June 2024
Creating a Custom Project Template for Guitar Recording in Logic Pro
22 May 2024
Problems Routing an SSL BUS+ In and Out of Pro Tools via an Apogee Sympony – Solved
10 April 2024
Cubase 12 Freezing on Launch – Solved
20 March 2024
Audio Recording Delayed in Logic Pro – Solved
6 March 2024
Yamaha MODX7+ Setup with Cubase AI: Fixing Driver and MIDI Doubling Issues
6 March 2024
Create Empty Button Hidden in Cubase Hub – Solved
3 March 2024
Fixing an Antares Autotune Licensing Error in Pro Tools
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Case Studies: remote support
Case #4811 • Troubleshooting Cubase 14 – Part 2
Troubleshooting Cubase 14 – Part 2
Hi Paul. I am starting to get many Cubase crashes for no obvious reason. I upgraded to Cubase 14 as…
Case #4752 • ASIO4ALL Not Working With Pro Tools…
ASIO4ALL Not Working With Pro Tools on PC
Hi Paul. Can you help me work out how to use Pro Tools without an audio interface on my PC…
Case #4572 • Setting up MIDI Controller Play/Stop Controls…
Setting up MIDI Controller Play/Stop Controls in Cubase
My Donner DMK-25 MIDI controller isn’t listed in Cubase’s MIDI Remote Manager. How do I use the Play and Stop…
Case #4563 • Connection problems with USB MIDI controller…
Connection problems with USB MIDI controller – Solved
Hi Paul. I have bought a Donner DMK-25 MIDI controller, but it doesn’t work in Cubase. Can you help me?…
Case #4583 • Waves Central PC Login Issue Solved:…
I need help with Waves Central 15.3.2. It won't log me in and I don't know why.
The login issue was resolved by identifying that the PC had no default browser assigned for web links, which is…
Case #4463 • Track Export Feature for Templates in…
Track Export Feature for Templates in Cubase
As part of a series of remote support lessons, I was asked about Cubase templates: I want to build a…
Case #4480 • MIDI Keyboard Not Working With Cubase…
Why is my Launchkey Mini MK3 connected but not sending MIDI notes to Cubase 14?
Missing ‘All MIDI Inputs’ checkbox successfully activated in Cubase’s MIDI Port Setup, restoring full keyboard functionality.
Case #4120 • Kontakt Libraries Showing ‘Repair’ in Native…
Why do my Kontakt libraries on my external drive keep showing the 'Repair' warning in Native Access?
Connectivity issues resolved by identifying a loose USB adapter as the culprit and advising the client to replace it with…
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