Tag: remote support

Case Studies: remote support


Case #4583 • Waves Central PC Login Issue Solved:…

I need help with Waves Central 15.3.2. It won't log me in and I don't know why.

The login issue was resolved by identifying that the PC had no default browser assigned for web links, which is…

Audio pluginsAudio SupportBrowser issues

Thumbnail


Case #4463 • Track Export Feature for Templates in…

Track Export Feature for Templates in Cubase

As part of a series of remote support lessons, I was asked about Cubase templates: I want to build a…

Audio engineering CubaseAudio SupportCubase

Thumbnail


Case #4480 • MIDI Keyboard Not Working With Cubase…

Why is my Launchkey Mini MK3 connected but not sending MIDI notes to Cubase 14?

Missing ‘All MIDI Inputs’ checkbox successfully activated in Cubase’s MIDI Port Setup, restoring full keyboard functionality.

Audio engineeringAudio Supportcontroller

Thumbnail


Case #4120 • Kontakt Libraries Showing ‘Repair’ in Native…

Why do my Kontakt libraries on my external drive keep showing the 'Repair' warning in Native Access?

Connectivity issues resolved by identifying a loose USB adapter as the culprit and advising the client to replace it with…

Audio engineeringAudio pluginsAudio Support

Thumbnail


Case #4126 • Troubleshooting an Installation of Rigid Audio’s…

Troubleshooting an Installation of Rigid Audio’s Hiberate VST Plug-in

Hi Paul. I have a problem with the Hiberate Plug-in which I downloaded via Pulse. Can you help me please?…

abletonCubaseinstallation

Thumbnail


Case #4143 • Delivering a Lesson on Using Kontakt’s…

Delivering a Lesson on Using Kontakt’s Guitar Instruments

Hi Paul. I have been recommended Native Instrument’s Mint guitar software, but I can’t figure it out in Pro Tools.…

kontaktlessonmint

Thumbnail


Case #4105 • Cubase Guitar Rig Lesson: Configuring ASIO…

How do I properly set up and use Native Instruments Guitar Rig in Cubase for recording my guitar?

The setup was successfully configured by verifying the Guitar Rig and Cubase installations, setting the correct ASIO driver and latency…

Cubaseguitar riglessson

Thumbnail


Case #4095 • Troubleshooting Cubase 14 – Part 1

Troubleshooting Cubase 14 – Part 1

Last week, I received an email from a client in LA asking for help with Cubase. He had installed Cubase…

cpucrashCubase

Thumbnail


1
…
7
8
9
10
11
12