Tag: troubleshooting

Case Studies: troubleshooting


Case #4120 • Kontakt Libraries Showing ‘Repair’ in Native…

Why do my Kontakt libraries on my external drive keep showing the 'Repair' warning in Native Access?

Connectivity issues resolved by identifying a loose USB adapter as the culprit and advising the client to replace it with…

Audio engineeringAudio pluginsAudio Support

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Case #4156 • Spitfire Audio LABS Update: Guiding a…

LABS by Spitfire Audio has changed. I can't find the instruments I used in a previous project. Can we connect for you to help me work out what’s going on?

The client was successfully guided through accessing Spitfire Audio Manager, installing the updated LABS plug-in, finding it in Pro Tools,…

assistancecomposerlabs

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Case #4117 • Why an AKAI MPK249 Might Not…

Why isn't Logic Pro recognising the AKAI MPK249 MIDI keyboard on my Mac?

Insufficient USB power diagnosed, a powered USB hub recommended and full MIDI connectivity restored.

AKAIakai mpk249controller

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Case #4084 • PreSonus Audio Interface Not Connecting to…

I updated the PreSonus Universal Control software, and now my Quantum audio interface is not connecting with Logic at all. How can I get it working?

The connection failure was due to the client missing the 30-minute window to approve the new driver’s system extension in…

audio interfaceDriver Blockedlogic pro

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Case #4095 • Troubleshooting Cubase 14 – Part 1

Troubleshooting Cubase 14 – Part 1

Last week, I received an email from a client in LA asking for help with Cubase. He had installed Cubase…

cpucrashCubase

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Case #3812 • Cubase Slow Loading & Freezing Solved:…

Why is Cubase 13 freezing and taking 10 minutes to load, and why are some of my plug-ins missing once it finally loads?

The slow loading and missing plug-ins were caused by an incompatibility between Waves V13 licenses/Waveshells and Cubase 13. The problem…

crashCubaseCubase 13

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Case #3635 • Diagnosing an Akai MPD218 MIDI Glitch:…

Why won't Beat Maker 3's Auto Learn feature correctly map my Akai MPD218 pads?

Faulty budget controller identified via CC data analysis, leading to a decision to invest in a reliable, professional-grade unit.

AKAIBeat Maker 3Beat Maker Pro

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Case #3485 • Behringer X-Air Fader Bypass: Solving the…

Why don't the faders and mutes on my Behringer X-Air aux outputs work?

Aux send tap configuration corrected from pre-fader to post-fader, immediately restoring master fader and mute control.

Aux Sendbehringerbus

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