Tag: troubleshooting

Case Studies: troubleshooting


Case #4583 • Waves Central PC Login Issue Solved:…

I need help with Waves Central 15.3.2. It won't log me in and I don't know why.

The login issue was resolved by identifying that the PC had no default browser assigned for web links, which is…

Audio pluginsAudio SupportBrowser issues

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Case #4480 • MIDI Keyboard Not Working With Cubase…

Why is my Launchkey Mini MK3 connected but not sending MIDI notes to Cubase 14?

Missing ‘All MIDI Inputs’ checkbox successfully activated in Cubase’s MIDI Port Setup, restoring full keyboard functionality.

Audio engineeringAudio Supportcontroller

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Case #4120 • Kontakt Libraries Showing ‘Repair’ in Native…

Why do my Kontakt libraries on my external drive keep showing the 'Repair' warning in Native Access?

Connectivity issues resolved by identifying a loose USB adapter as the culprit and advising the client to replace it with…

Audio engineeringAudio pluginsAudio Support

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Case #4156 • Spitfire Audio LABS Update: Guiding a…

LABS by Spitfire Audio has changed. I can't find the instruments I used in a previous project. Can we connect for you to help me work out what’s going on?

The client was successfully guided through accessing Spitfire Audio Manager, installing the updated LABS plug-in, finding it in Pro Tools,…

assistancecomposerlabs

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Case #4117 • Why an AKAI MPK249 Might Not…

Why isn't Logic Pro recognising the AKAI MPK249 MIDI keyboard on my Mac?

Insufficient USB power diagnosed, a powered USB hub recommended and full MIDI connectivity restored.

AKAIakai mpk249controller

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Case #4084 • PreSonus Audio Interface Not Connecting to…

I updated the PreSonus Universal Control software, and now my Quantum audio interface is not connecting with Logic at all. How can I get it working?

The connection failure was due to the client missing the 30-minute window to approve the new driver’s system extension in…

audio interfaceDriver Blockedlogic pro

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Case #4095 • Troubleshooting Cubase 14 – Part 1

Troubleshooting Cubase 14 – Part 1

Last week, I received an email from a client in LA asking for help with Cubase. He had installed Cubase…

cpucrashCubase

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Case #3812 • Cubase Slow Loading & Freezing Solved:…

Why is Cubase 13 freezing and taking 10 minutes to load, and why are some of my plug-ins missing once it finally loads?

The slow loading and missing plug-ins were caused by an incompatibility between Waves V13 licenses/Waveshells and Cubase 13. The problem…

crashCubaseCubase 13

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