Tag: troubleshooting

Case Studies: troubleshooting


Case #5219 • The UAD Apollo Twin is Not…

Why is my UAD Apollo Twin connected but not showing up in Console or Logic Pro?

We diagnosed a common macOS security issue and resolved it by granting permission to the Universal Audio system extension in…

audio interfaceDriver Conflicthardware setup

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Case #5171 • Solving Pro Tools No Audio: How…

Why can't I hear audio from my Pro Tools session even though the tracks are playing?

Track outputs were incorrectly assigned to an unmapped internal bus; routing corrected to the physical “Monitor L/R” output, restoring all…

apolloaudio interfaceAudio Routing

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Case #5163 • Demystifying the Apollo Console: Your Guided…

How do I understand and effectively use the Apollo Console with my DAW?

A clear, personalized walkthrough of the Apollo Console was delivered, empowering the client with confident I/O routing and control.

Apollo Twinaudio interfaceAudio Routing

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Case #4957 • Pro Tools M2 Mac Crashes: Plug-in…

We've been getting a lot of crashes in our Pro Tools rig on our M2 Mac. What are the likely causes and how do we fix it?

The client was advised on the likely causes of crashes relating to M2 Mac/Apple Silicon compatibility, the necessary use of…

audio engineering helpaudio production issuesaudio software crashes

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Case #4821 • Repairing Native Instruments Komplete 15 on…

I'm using Logic on a Mac as my DAW and have recently had problems with Native Instruments Komplete in that sounds / files cannot be opened / plug-ins not found. Can you help me?

The missing files and plug-in errors were caused by the client incorrectly moving their library to an external SSD, which…

Audio engineeringAudio pluginsAudio Support

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Case #4804 • M2 Mac Performance Fix: Eliminating Logic…

Why is Logic Pro so slow on my new M2 Mac, and what is causing the "An Audio Unit Has Reported A Problem" error?

Logic Pro performance restored by removing incompatible plug-ins, updating remaining plug-ins to Apple Silicon versions, and relocating cloud-synced Logic project…

appleApple SiliconAudio plugins Logic Pro M2

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Case #4583 • Waves Central PC Login Issue Solved:…

I need help with Waves Central 15.3.2. It won't log me in and I don't know why.

The login issue was resolved by identifying that the PC had no default browser assigned for web links, which is…

Audio pluginsAudio SupportBrowser issues

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Case #4480 • MIDI Keyboard Not Working With Cubase…

Why is my Launchkey Mini MK3 connected but not sending MIDI notes to Cubase 14?

Missing ‘All MIDI Inputs’ checkbox successfully activated in Cubase’s MIDI Port Setup, restoring full keyboard functionality.

Audio engineeringAudio Supportcontroller

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