I recently received an email from a client asking for some advice about an AKAI MPK249 MIDI controller keyboard not connecting to Logic Pro. I didn’t think my client needed another remote support session and advised him to purchase a new USB Hub. This was our email exchange:
Hi Paul. Hope you are well. You helped me remotely last year getting my MIDI keyboards set up in Logic Pro for my live tour. I have another problem: My AKAI MPK249 is not recognised by my brand new D-Link USB hub. I have two keyboards connected to it. A Roland System-8 and an AKAI MPK249. The Roland works fine, however the MPK isn’t seen by Logic or OS-X. Is there something in the ‘hardwiring’ that has assigned the AKAI to the old USB hub only? Is that possible? Hope you can help me. – SR
I received the above message from SR and sent him this reply:
Hi S. From your description, it sounds like there’s not enough power to run the MPK249 through that new USB hub. I would recommend a powered hub. My estimate is that will solve the problem. We could connect for a remote support session, but I think the outcome would be recommending a different hub. Try that first and let me know if that helps. – Paul
I received this response from SR a week later:
Thanks so much Paul! New powered hub has arrived and everything now working perfectly. – SR
About the Author
I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems.
Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.