Case ID: #4957 Log Date: MAR 2025

Pro Tools M2 Mac Crashes: Plug-in Incompatibility and Rosetta Advice for Stability

Panic Index // FRUSTRATED
Technical Depth // COMPATIBILITY
RESOLVED
Target Environment
macOS (Apple Silicon) + Pro Tools
Reported Symptom
“Frequent, unpredictable application crashes over several months.”

Hi Paul. Getting in touch as we need some help with our Pro Tools rig. Been getting a lot of crashes over the last few months and need some support to get to the bottom of it. 

I received the above message from a new client and we arranged to connect for a remote support session later that week.

Problem

Pro Tools crashing on an M2 Mac. Client running a large number of plug-ins.

Solution

I spent an hour remotely connected to my client’s Mac, looking at their set-up and advising on likely cause of crashes.

I offered advice regarding:

  • Use of Rosetta and compatibility with M2 Mac/Pro Tools and plug-ins
  • Why Melodyne might be causing crashes and how to set Melodyne’s preferences to work around the issue
  • Why certain Waves plug-ins might be causing crashes and how to update
  • How Pro Tools plug-ins are organised on a Mac and how to tidy the plug-ins folder
  • How to remove any out of date or unlicensed plug-ins

Conclusion

By the end of the hour’s remote support session, my client had a much better understanding of the likely causes of crashes in their Pro Tools setup. I typed a quick document with notes on what we had discussed and the next steps for them to take. We made a plan to connect again for a follow-up session after they had implemented my advice.

Categories: , , , , ,
Google
Laura Forrest-Hay profile picture
Laura Forrest-Hay
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
Google
MrMattkitt profile picture
MrMattkitt
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
Google
Ciarán Hanna profile picture
Ciarán Hanna
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
Google
Trudie Brogan profile picture
Trudie Brogan
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
Google
Cottin Ulysse profile picture
Cottin Ulysse
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
Google
Justin Bikram profile picture
Justin Bikram
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
Google
josh fulford profile picture
josh fulford
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
Google
Richard Grant profile picture
Richard Grant
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
Google
Paul B profile picture
Paul B
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
Google
William Schrul profile picture
William Schrul
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.