Case ID: #4065 Log Date: NOV 2024

Diagnosing Slow Loading Problems in Logic Pro

Panic Index // FRUSTRATED
Technical Depth // HARDWARE
RESOLVED
Target Environment
macOS (Apple Silicon) + Logic Pro
Reported Symptom
“Certain Kontakt instruments exhibited extremely slow load times, despite small library sizes.”

As part of a recent remote support call I helped a client by diagnosing why certain Kontakt instruments were very slow to load on his system.

He was running the latest version of Logic Pro on an M1 Macbook Pro.

Some of his Kontakt instruments loaded quickly, but certain ones took ages. Even though the size of the instruments were very small.

I went through my client’s system and had a look at his sample library file management.

I found that the slow loading instruments were all stored on one particular external SSD drive. I checked his Mac’s system report.

I could see that his WD Passport SSD’s transfer speeds were reported as 5GB per second and his Samsung T7 SSD reported 10GB. The formats were also different.

I tested my theory that the drive was the problem by using Native Access to move one of his Kontakt Instrument libraries to the Samsung drive. Once this was complete, I reopened the instrument in Logic and was pleased to see the library loaded in a fraction of the speed.

My client told me he was happy to buy another SSD drive to solve the problem and we went on Amazon together to choose a new one.

I arranged to reconnect with my client the next week and I would help him re-build his sample libraries on his new drive.

If you have similar problems and need help with Logic Pro, Kontakt or any aspect of music technology and would like advice from a friendly professional then please get in touch.

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Laura Forrest-Hay profile picture
Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant profile picture
Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul profile picture
William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.