Hello Paul. I would be pleased to hire you if you know how to solve this issue: “Audio Unit plug-in reported a problem which might cause the system to become unstable. Please quit and restart Logic Pro”. I am on Mac Sonoma 14.3 – M1 chip using Logic 10.8.1.

I received the above message from Tim and we arranged a time to connect for a remote support session later that same day. At the start of the session, I called Tim via WhatsApp voice chat and we set up a remote connection between our computers using AnyDesk.

I asked Tim to load up Logic on his Mac and show me the problem occurring. Tim explained that the error message didn’t appear all the time, but only sometimes when he opened certain Kontakt sample libraries.

Tim loaded up Logic Pro and tried to load one of his Kontakt sample libraries. Logic threw up the same error message and needed to be restarted. I opened Native Access to check details of the Kontakt installation.

Looking through Native Access I could see that the library files were installed on an external hard disk that wasn’t currently shown as connected to the Mac. I asked Tim about this and he double-checked the USB-C connection to the external disk.

Once the USB cable had been reconnected, the disk now appeared on the desktop. We re-opened Logic Pro and checked the plug-in again. This time Kontakt opened the library without any issues. Problem solved!

I spent the remainder of the hour with Tim checking over his system and making sure everything else was installed and running smoothly. Tim and I had a chat about his music and I gave him some tips on some of the latest features of Logic Pro.

Tim was very happy that he now understood why his Kontakt library problem occurred and how to avoid it in the future. Although the solution turned out to be simple, he was grateful to have a professional look at his system and solve it for him. After the session, he took the time to write me this nice review:

Thanks, Tim!

, , , , , , ,
Google
Laura Forrest-Hay profile picture
Laura Forrest-Hay
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
Google
MrMattkitt profile picture
MrMattkitt
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
Google
Ciarán Hanna profile picture
Ciarán Hanna
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
Google
Trudie Brogan profile picture
Trudie Brogan
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
Google
Cottin Ulysse profile picture
Cottin Ulysse
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
Google
Justin Bikram profile picture
Justin Bikram
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
Google
josh fulford profile picture
josh fulford
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
Google
Richard Grant profile picture
Richard Grant
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
Google
Paul B profile picture
Paul B
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
Google
William Schrul profile picture
William Schrul
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.