Cubase support – independent help for DAW and audio interface setup

Cubase Support

Cubase is one of the most versatile DAWs available, but it can also be demanding on your system. Audio dropouts, driver errors, plug-in crashes or missing instruments can stop your workflow and leave you chasing settings instead of making music.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Cubase specialist who helps producers, composers and educators troubleshoot Cubase problems remotely.

While Steinberg’s official support handles licensing and installation, I go further — diagnosing your complete system setup. From ASIO driver configuration and audio interface routing to plug-in management and project recovery, I make sure every element of your studio works smoothly with Cubase.

Whether you use Cubase Pro, Artist or Elements, I can help you fix driver errors, reduce latency, and restore plug-ins and libraries that aren’t loading correctly — so you can focus on composing, recording and teaching.

Audio Support is an independent service for Cubase users and is not affiliated with Steinberg Media Technologies GmbH.

Client’s Question

Why is Cubase getting MIDI input but not recording it on a track?

Session Result

Cubase MIDI restored by preference reset

Read Full Case Study Report: Cubase 15.0.30: MIDI Shows in the Transport Bar but Never Reaches Instrument Tracks

Client’s Question

Why is Cubase freezing and crashing my entire Windows 7 PC?

Session Result

Legacy PCI audio card reseated, system stability restored.

Read Full Case Study Report: Cubase PC Crash Fix: A Legacy Hardware Case Study

Client’s Question

Why is my backing track on my vocal recording in Cubase?

Session Result

Clean vocal recordings achieved; signal routing corrected.

Read Full Case Study Report: Cubase Signal Bleed Fix: Mackie ProFX Routing Guide
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Laura Forrest-Hay profile picture
Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant profile picture
Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul profile picture
William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.