Case ID: #3910 Log Date: NOV 2024

Home Studio Visit to Configure Prism Monitoring Setup

Panic Index // FRUSTRATED
Technical Depth // ROUTING
RESOLVED
Target Environment
macOS + Ableton Live
Reported Symptom
“Cannot route audio to external Bricasti reverb or achieve zero-latency monitoring via Prism Atlas interface.”

Hi Paul. I’m having quite a few issues with Ableton routing through my interface (Prism Sound Atlas) and with an external Bricasti reverb. Could we arrange a visit? – Matthew

I visited Matthew in London for a half-day onsite support session. This is how we spent the time:

Matthew talked me through his equipment, explained the problems he was experiencing and what he wanted to achieve.

Prism Sound Atlas Hardware
  • I checked over Matthew’s Mac and made sure everything was installed correctly
  • Ran tests to make sure all the hardware was working correctly
  • Configured Ableton and Prism’s software to achieve zero-latency monitoring while recording
  • Connected and configured Matthew’s hardware reverb so he could use it as a plug-in within Ableton
  • Tested the setup and made sure Matthew was confident operating it for himself
Prism Sound Atlas Software

 At the end of the session, Matthew was happy his studio was now functioning correctly and was kind enough to leave me this nice review:

Categories: , , ,
Google
Laura Forrest-Hay profile picture
Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna profile picture
Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan profile picture
Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse profile picture
Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram profile picture
Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant profile picture
Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B profile picture
Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul profile picture
William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.