Case ID: #3881 Log Date: OCT 2024

Komplete Kontrol Missing Presets in Logic Pro

Panic Index // FRUSTRATED
Technical Depth // CONFIGURATION
RESOLVED
Target Environment
macOS + Logic Pro
Reported Symptom
“Kontakt instrument presets were not visible within the Komplete Kontrol browser.”

Hi Paul. I can’t see any of my instruments in Komplete Kontrol in Logic Pro. Can we connect for you to sort that out for me? – Sam

I received the above message from Sam and we arranged a time to connect for later that day. At the start of the session, I called Sam on WhatsApp and we connected our screens via AnyDesk.

Sam showed me the problem where certain Kontakt instruments had no presets available for selection in Komplete Kontrol.

I went through my usual troubleshooting steps. I checked compatibility information to make sure the right software versions were installed on Sam’s system and I searched online to see if anyone else had experienced this issue.

The solution in this case turned out to be straightforward. We needed to open OSX’s security preferences and enable Full Disk Access for Komplete Kontrol to manage its presets.

Once the security preferences were set we reopened Logic Pro and confirmed all the missing presets were now available in Komplete Kontrol.

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Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

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