Hi Paul. Cubase 12 freezes when I try and launch it with my Novation Launch Key Mini connected by USB. Can you help me?
Stuart
I received the above email from a new client and we arranged a time to connect the next day.
Once we were speaking on the phone and had set up an AnyDesk connection between our screens, Stuart showed me the problem occurring: Once Cubase had launched, the program froze and was unresponsive to any cursor clicks. I couldn’t get it to quit via Task Manager, so we had to restart Stuart’s PC.
I tried a few of my standard troubleshooting steps, like resetting Cubase’s preferences, but these didn’t work.
I did a bit of research online and found that the LaunchKey Mini MK3 was definitely the problem. Novation had already recognised the issue and released a firmware update to solve the problem.
I followed the steps in the link above and the next time we launched Cubase everything was working as it should. Stuart and I spent the rest of the hour’s session making sure his projects opened correctly and I showed him how he could use his new LaunchKey controller to play drums in Cubase using Groove Agent.
At the end of the hour’s session, Stuart was happy that he now had Cubase working again and was kind enough to leave me this nice review. Thanks very much, Stuart!
Recent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
I usually reply to enquiries within a few hours during UK weekday daytime.
Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.
For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.
Make an Enquiry
I’ll reply personally as soon as I can — usually within a few hours during UK daytime.
Book Your Session Securely Online
You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.
Outside the UK? Use the Timezone icon to book in your local time.
- 💳 Session fee: £90 per hour (UK Pound Sterling)
- ⏱️ Availability: Usually within 1–2 days.
- 🗓️ Duration: Each session lasts one hour.
- 🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
- 🔒 Security: Remote access is one-time only and closes automatically when the session ends.
- 🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time
You don’t have to keep guessing what’s wrong — I’ll help you find the cause and fix it, so you can get back to making music.
More Case Studies
Recent problems solved for real clients.
- Logic Pro 10.7.7 Crashing – Fixing Plug-in Conflicts on macOS Monterey
- Fixing Cubase Plug-in Loading Errors After Migration to an M2 Mac running OSX Tahoe 26
- Solving Logic Pro Dropouts for a Singer Using Scarlett Solo and Rode NT1-A
- Viscount Canticus Organ: Recording 3-Channel MIDI for Cubase and Sibelius Scoring
- Korg Minilogue XD: Troubleshooting MIDI Connection and Logic Pro Sync
- Case Study: From Frustration to Flawless – Logic Pro Setup for an Electric Guitarist
- Why Your Audio Is Holding Back Your Content
- How to Master Your Sample Libraries: A Guide to Better Organization and Performance
