Remote Support for the Morningstar MC6 Pro MIDI Controller

Hi Paul. I’m having problems setting up my Morningstar MC6 Pro MIDI controller with Ableton Live. Can we connect remotely and maybe you can help me figure out what I’m doing wrong? Mike

I received the above message from Mike and we arranged a time to connect for a remote support session. Once we were connected via WhatsApp voice-chat and AnyDesk screen-sharing, Mike showed me his setup and explained what he wanted to achieve.

This was my first time working with any products from Morningstar, but I was impressed with the MC6Pro’s functionality. I found the browser-based editor software easy to operate and the ability to programme a MIDI controller to transmit both MIDI messages and QWERTY keystrokes a very useful function.

Morningstar MC6 Pro MIDI controller

Mike and I spent our hour’s remote support session:

Configuring the settings on the editor software to connect to Mike’s equipment
Creating example patches on the MC6Pro and testing their interaction with Ableton Live
Working out how to save patches and navigate between them using the foot switches on the MC6Pro
Making sure Mike understood the process and was able to use the equipment on his own after the session.

Morningstar Edit Presets

At the end of the session Mike was happy that he was able to use his new MIDI controller properly and left me this nice review:

Categories: Ableton, Ableton connecting external equipment, Remote Support

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   Justin Bikram 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently.  He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support -
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Super knowledgeable, friendly, speaks in easy to understand terms.
Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
  
 
        
   Richard Grant 
 
 
 
 Trustindex verifies that the original source of the review is Google. Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again.
Rick Grant
  
 
        
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   Google rating score: 5.0 of 5, based on 160 reviews

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Remote Support for the Morningstar MC6 Pro MIDI Controller

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