Tag: remote support

Case Studies: remote support


Case #7934 • Apollo X4 Logic Pro Setup: A…

How do I set up my new Apollo X4 interface with Logic Pro on a Mac?

Apollo X4 configured, recording successfully in Logic Pro.

Audio interface setupConsole SoftwareGain staging

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Case #7918 • Fix Cubase Missing Files: A Project…

Why are my old Cubase projects missing audio files?

Cubase project files relinked, new workflow established.

Audio file recoveryBackupsCubase

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Case #7886 • UAD Apollo Thunderbolt Setup: A Mac…

Why is my Apollo Twin not recognised in UAD Console on Mac?

Correct Thunderbolt cable identified as missing component.

Apple SiliconAudio interface setupConnectivity

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Case #7882 • Windows Explorer Crash Fix for Drives…

Why does Windows File Explorer crash when I open a certain drive or folder?

Drive contents now accessible, Windows Explorer stable.

BackupsCase StudiesData Transfer

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Case #7880 • UAD Apollo Windows Connection: A Pro…

Why won't my UA Apollo show up as a Windows audio device?

Windows audio device connectivity restored via correct USB cable.

Audio CablingAudio Interface HelpConnectivity

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Case #7832 • Boss RC-505 MKII Memory Fix: Increase…

How can I increase the memory on my Boss RC-505 Mk2?

RC-505 Mk2 memory optimised by consolidating audio stems.

Audio OptimizationBoss RC-505Case Study

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Case #7716 • Case Study: Pro Tools 2025.12 Crash…

Why is Pro Tools crashing on Windows 11 when the splash screen reaches "Initializing MIDI Engine"?

Resolved by reinstalling OneDrive, properly disabling folder backup to restore local paths, and then safely removing the cloud service.

crashFeaturedinitializing midi engine

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Case #7586 • Case Study: Logic Pro Freezing During…

Why is Logic Pro 11.1.2 freezing after I installed the Halo 2 plug-in?

The “Beast Mode” expansion pack of Halo2 was uninstalled. This restored the functionality of the base Halo 2 plugin and…

Audio SupportDHPluginslogic pro

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