Tag: remote support

Case Studies: remote support


Case #7880 • UAD Apollo Windows Connection: A Pro…

Why won't my UA Apollo show up as a Windows audio device?

Windows audio device connectivity restored via correct USB cable.

Audio CablingAudio Interface HelpConnectivity

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Case #7832 • Boss RC-505 MKII Memory Fix: Increase…

How can I increase the memory on my Boss RC-505 Mk2?

RC-505 Mk2 memory optimised by consolidating audio stems.

Audio OptimizationBoss RC-505Case Study

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Case #7716 • Case Study: Pro Tools 2025.12 Crash…

Why is Pro Tools crashing on Windows 11 when the splash screen reaches "Initializing MIDI Engine"?

Resolved by reinstalling OneDrive, properly disabling folder backup to restore local paths, and then safely removing the cloud service.

crashFeaturedinitializing midi engine

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Case #7586 • Case Study: Logic Pro Freezing During…

Why is Logic Pro 11.1.2 freezing after I installed the Halo 2 plug-in?

The “Beast Mode” expansion pack of Halo2 was uninstalled. This restored the functionality of the base Halo 2 plugin and…

Audio SupportDHPluginslogic pro

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Case #7069 • Optimising Logic Pro CPU Usage for…

Why does Logic Pro keep crashing when I add plugins to my tracks?

CPU load drastically reduced; mix workflow stabilised via bus routing.

Audio engineeringbus routingCPU Overload

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Case #7078 • Preparing for a Studio Hardware Installation

What cables do I need to connect my hardware synths to my mixer?

Equipment audited, cable inventory confirmed, site visit planned.

Access Virus TIAudio CablingHardware Integration

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Case #7064 • Mono Microphone Only in Left Speaker…

Why is my mono mic input only coming out of the left speaker in Logic Pro?

Mono input successfully centred by changing Logic Pro track format from Stereo to Mono.

Audio engineeringaudio interfaceDAW Setup

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Case #7073 • Using Professional Studio Microphones with WhatsApp

How do I use my Focusrite interface and XLR mic with WhatsApp?

WhatsApp Desktop app configured to route audio through Focusrite interface.

Audio interface setupAudio RoutingFocusrite Scarlett

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