Tag: remote support

Case Studies: remote support


Case #7076 • Cubase Startup Crash – Diagnosing the…

Cubase crashes immediately after splash screen audio engine load?

Confirmed driver conflict; functional workaround established.

asio4allASUSAudio Engine

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Case #7139 • Cubase and Me: Taming the Steinberg…

Why is Cubase 15 slow to load?

Cubase technical experience and legacy architecture explained

Audio SupportCubaseMusic production

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Case #6949 • Troubleshooting Logic Pro Plugin GUIs on…

Why are my Logic Pro plugins showing a black screen on Sonoma?

Diagnosis complete, path for OS stability and developer reporting established.

AU pluginsAudio UnitsGUI issue

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Case #7050 • Cubase Errors After Installing Sample Libraries…

Why can't Cubase load my Spitfire Audio libraries after using OneDrive?

Sample libraries relocated off OneDrive to internal SSD; errors resolved.

Audio SupportCubaseFile management

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Case #7047 • Dawsome Novum: Solving the “Please Locate…

Why does Dawsome Music Novum say “Please locate content” after I installed it?

Missing content library located via developer, installed, and verified working.

Audio SupportComposer ToolsDawsome Music

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Case #7052 • macOS Audio Missing: Why Spotify and…

Why does my Mac have no sound from YouTube/Spotify but works in Logic Pro?

macOS default sound device correctly set, system audio restored to UAD interface.

audio interfacelogic promacOS Audio

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Case #7057 • Focusrite Missing MIDI Notes in Cubase:…

Why are my Cubase MIDI notes missing with my Focusrite interface?

Full polyphony restored after Focusrite driver reinstallation.

ASIO driverCubaseCubase 10.5

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Case #7059 • Pro Tools Display Scaling Fix on…

Why is Pro Tools tiny on my new 4K monitor?

Pro Tools display scaling fixed using Windows compatibility override.

Audio engineeringavidDisplay Scaling

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