Korg support – independent help for synths, keyboards and MIDI controllers

Korg Support

Korg synths and controllers are legendary — from the Kronos and Nautilus to the Minilogue, MicroKorg, Volca series, and nano controllers. But firmware updates, USB driver issues, or DAW integration problems can quickly interrupt your creative flow.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Korg specialist helping musicians, producers, and educators fix Korg hardware and software issues remotely. Whether you’re struggling to connect your keyboard to your DAW, configuring Korg USB-MIDI drivers, or syncing hardware via MIDI or USB, I’ll get your setup running smoothly again.

While Korg’s official support focuses on warranty and product documentation, I go further — diagnosing your entire system. From MIDI routing and driver setup to DAW integration and library management, I ensure your gear, software, and computer work together perfectly.

Audio Support is an independent service for Korg users and is not affiliated with Korg Inc.

Client’s Question

How to connect multiple hardware synths to Ableton Live?

Session Result

Hybrid synth studio configured and stable in Ableton.

Read Full Case Study Report: Ableton External Hardware Setup: Integrating Synths & ADAT
Preparing for a Studio Hardware Installation

Client’s Question

What cables do I need to connect my hardware synths to my mixer?

Session Result

Equipment audited, cable inventory confirmed, site visit planned.

Read Full Case Study Report: Preparing for a Studio Hardware Installation
MicroKorg MIDI Sync Issues in Logic Pro: When the Synth Ignores the Clock

Client’s Question

I’ve got a first-generation MicroKorg and I want its arpeggiator to sync to Logic Pro. I’ve followed tutorials and bought a USB-to-MIDI cable, but the MicroKorg never picks up Logic’s clock and I can’t work out what I’m doing wrong. Also, how do I get Logic to show it as MicroKorg instead of the cable’s name?

Session Result

The MicroKorg now shows by name in Logic, and Logic’s clock and the USB MIDI cable both checked out, but the synth never responded to MIDI. Next step is a DIN MIDI cable test from his keyboard, then a repair if that fails.

Read Full Case Study Report: MicroKorg MIDI Sync Issues in Logic Pro: When the Synth Ignores the Clock
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Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.