motu technical support

MOTU Support

MOTU’s audio interfaces and MIDI routers are known for reliability and sound quality — but driver updates, routing setup, and clocking can still create complex issues.

Paul Andrews is a provider of expert music technology support

Audio Support provides one-to-one remote assistance for MOTU users who need their systems working efficiently and consistently. Founded by Paul Andrews, a technician and educator with over 20 years’ experience in music technology, the service offers clear, step-by-step help for configuring hardware, resolving routing problems, and integrating MOTU gear with your DAW.

Audio Support is an independent service and is not affiliated with MOTU Inc. or any other manufacturer.

Client’s Question

Why does my hardware synth sound doubled in Logic Pro?

Session Result

Direct monitoring conflict resolved, synth sounds clean.

Read Full Case Study Report: Prophet-6 and Logic Pro: Doubled Notes, Arpeggiator Sync and Recording Arpeggios

Client’s Question

Why are my MOTU Ultralite Mk5 rear inputs not working in Logic Pro?

Session Result

MOTU interface inputs correctly routed and functional.

Read Full Case Study Report: MOTU Ultralite Input Fix: Solving Logic Pro Routing Issues
Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks

Client’s Question

How do I send my guitar pedal sound and a backing track clearly on Zoom?

Session Result

High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.

Read Full Case Study Report: Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks
Google
Laura Forrest-Hay profile picture
Laura Forrest-Hay
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
Google
MrMattkitt profile picture
MrMattkitt
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
Google
Ciarán Hanna profile picture
Ciarán Hanna
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
Google
Trudie Brogan profile picture
Trudie Brogan
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
Google
Cottin Ulysse profile picture
Cottin Ulysse
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
Google
Justin Bikram profile picture
Justin Bikram
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
Google
josh fulford profile picture
josh fulford
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
Google
Richard Grant profile picture
Richard Grant
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
Google
Paul B profile picture
Paul B
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
Google
William Schrul profile picture
William Schrul
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.