presonus-support

PreSonus Support

PreSonus interfaces, mixers, and software make it easy to capture professional-quality sound — but driver conflicts, routing problems, and firmware issues can quickly disrupt your setup.

Paul Andrews is a provider of expert music technology support

Audio Support provides one-to-one remote help for PreSonus users who want their systems configured correctly and performing reliably. Founded by Paul Andrews, a technician and educator with over 20 years’ experience in music technology, the service offers clear guidance on setup, troubleshooting, and optimisation for all PreSonus products.

Typical sessions include driver installation, StudioLive mixer configuration, DAW integration, and performance tuning for audio playback and recording. Each session is tailored to your exact hardware and workflow.

Audio Support is an independent service and is not affiliated with PreSonus Audio Electronics or any other manufacturer.

Client’s Question

Why do my PreSonus StudioLive faders control the same Logic Pro channels?

Session Result

StudioLive fader banks correctly mapped in Logic Pro.

Read Full Case Study Report: PreSonus StudioLive Logic Pro Setup | Fader Fix

Client’s Question

We’ve bought a PreSonus StudioLive mixer and want to connect it to our recording setup, which is an interface, a controller, a keyboard and a Mac with no mixer. Can you come to our studio and set it up?

Session Result

The StudioLive now works as a DAW control surface in Logic Pro, set up as a Mackie Control with three extenders for all 32 channels. The Mac recognised it over Ethernet once both had manual IP addresses.

Read Full Case Study Report: PreSonus StudioLive Logic Pro Setup: Manual IP Addresses for DAW Control Over Ethernet
Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks

Client’s Question

How do I send my guitar pedal sound and a backing track clearly on Zoom?

Session Result

High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.

Read Full Case Study Report: Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks
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Laura Forrest-Hay profile picture
Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant profile picture
Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul profile picture
William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.