Waves Audio support – independent help for plug-in and licence problems.

Waves Audio Support

Waves plug-ins are studio essentials for countless producers and engineers — but version conflicts, authorisation problems or plug-ins suddenly disappearing from your DAW can bring your sessions to a halt.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Waves Audio specialist helping musicians, producers and studios troubleshoot complex plug-in and installation issues remotely.

While Waves Central and official support can assist with account and licence questions, I go further — diagnosing the full system environment that affects performance and compatibility. From installer versions to macOS updates, plug-in folder paths and DAW integration, I make sure your Waves plug-ins load reliably every time.

Whether you’re using Mac or PC, Logic Pro, Cubase, Ableton Live or Pro Tools, I’ll help you repair missing plug-ins, fix licence recognition errors, and restore stability to your projects.

Audio Support is an independent service for Waves Audio users and is not affiliated with Waves Audio Ltd.

Client’s Question

Why are my Waves plugins greyed out and unusable in Logic Pro?

Session Result

Plugin GUI conflict resolved by rolling back to a stable version; system stability restored.

Read Full Case Study Report: Waves Plugin GUI Fix for Logic Pro | Audio Support
Pro Tools M2 Mac Crashes: Plug-in Incompatibility and Rosetta Advice for Stability

Client’s Question

We’ve been getting a lot of crashes in our Pro Tools rig on our M2 Mac. What are the likely causes and how do we fix it?

Session Result

The client was advised on the likely causes of crashes relating to M2 Mac/Apple Silicon compatibility, the necessary use of Rosetta, and the specific settings needed for Melodyne and Waves plug-ins, providing a clear plan for system stability.

Read Full Case Study Report: Pro Tools M2 Mac Crashes: Plug-in Incompatibility and Rosetta Advice for Stability
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Laura Forrest-Hay profile picture
Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant profile picture
Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul profile picture
William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.