Focusrite support – independent help for Scarlett, Clarett and Vocaster audio interfaces.

Focusrite Support

Focusrite interfaces are popular for a reason—great sound, simple software, and flexible I/O. But when drivers, clocking, or routing misbehave, your creative flow grinds to a halt.

Paul Andrews is a provider of expert music technology support

I’m Paul from Audio Support. I provide one-to-one remote troubleshooting for Focusrite hardware and software, including Scarlett, Clarett, Vocaster and legacy ranges. I diagnose issues across the whole chain— drivers, Focusrite Control, routing between apps, DAW I/O, USB power, and operating system permissions—so everything works together reliably.

While Focusrite’s official resources are useful for downloads and documentation, I go further: hands-on remote diagnosis and setup, tailored to your Mac or PC, your DAW, and your studio wiring. The goal is simple: clean, low-latency audio in and out, every time.

Need help inside your DAW? I also provide support for Logic Pro, Cubase, Ableton Live and other music technology with online booking.

Audio Support is an independent service for Focusrite users and is not affiliated with Focusrite Audio Engineering Ltd.

Client’s Question

Why does my synth sound glitchy and distorted in Logic Pro?

Session Result

Digital distortion resolved, system clocking synchronised.

Read Full Case Study Report: Fixing Synth Distortion: A Sample Rate Mismatch Case Study

Client’s Question

How to connect multiple hardware synths to Ableton Live?

Session Result

Hybrid synth studio configured and stable in Ableton.

Read Full Case Study Report: Ableton External Hardware Setup: Integrating Synths & ADAT

Client’s Question

How to sync Roland Boutique synths with Ableton Live?

Session Result

Roland Boutique synths synced and sequenced in Ableton.

Read Full Case Study Report: Ableton External Instrument Setup for Roland Synths Guide
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Laura Forrest-Hay profile picture
Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant profile picture
Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul profile picture
William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.