Spitfire Audio Support

Spitfire Audio’s orchestral libraries are among the best in the world — but getting them running smoothly inside your DAW can sometimes be challenging. From missing samples to confusing installation paths or plug-ins that won’t load, even small technical issues can interrupt your creative flow.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Spitfire Audio specialist who helps composers, producers and educators fix sample library and plug-in problems remotely.

While Spitfire’s own support team assists with licences and downloads, I go further — diagnosing the wider system setup. From disk speeds and external storage to DAW integration and plugin hosting, I make sure your Spitfire libraries work perfectly alongside your instruments and effects.

Whether you use Logic Pro, Cubase, or Pro Tools, I’ll help you resolve load errors, optimise Kontakt or plug-in settings, and get your orchestral templates running the way they should.

Audio Support is an independent service for Spitfire Audio users and is not affiliated with Spitfire Audio Holdings Ltd.

Client’s Question

Why are my sample libraries missing after a Mac restore?

Session Result

Sample libraries consolidated and system restored.

Read Full Case Study Report: Sample Library Management: A Spitfire and Kontakt Case Study

Client’s Question

Why is my Spitfire LABS plugin showing an old interface after an update?

Session Result

Spitfire LABS plugin updated and new sounds restored.

Read Full Case Study Report: Spitfire LABS Update Fix: Restoring Your VST Plugins

Client’s Question

How do I choose the right Spitfire articulation in Cubase?

Session Result

Client empowered to manage orchestral libraries efficiently.

Read Full Case Study Report: Optimise Your Spitfire Cubase Workflow: A Guide
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Laura Forrest-Hay profile picture
Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant profile picture
Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul profile picture
William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.