Universal Audio support – independent help for Apollo, Volt and UAD plug-in issues.

Universal Audio Support

Universal Audio interfaces and plug-ins are trusted in professional studios — but driver conflicts, firmware updates or DAW integration issues can still derail a session.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Universal Audio specialist. I help musicians and producers fix Apollo/Volt connection & configuration, Console routing, UAD plug-in authorisation, buffer/latency and LUNA integration — all via secure remote sessions.

While Universal Audio’s official support focuses on accounts and hardware registration, I go further by diagnosing your whole recording environment. From Thunderbolt driver settings to DAW I/O and session templates, I ensure your system works as one stable, creative tool across macOS and Windows.

Whether you use Mac or PC, Logic Pro, Cubase, Ableton Live or Pro Tools, I can help you solve connection issues, optimise buffer settings, and restore smooth performance with your Apollo, Volt or LUNA setup.

Audio Support is an independent service for Universal Audio users and is not affiliated with Universal Audio Inc.

Client’s Question

Why does my expensive microphone sound distorted and bad?

Session Result

Clean vocal signal achieved, gain staging corrected.

Read Full Case Study Report: UAD Apollo Gain Staging: Fix Distorted Vocal Recordings

Client’s Question

My Apollo Solo was working earlier in the week. Now no mic or line signal reaches Logic at all, and nothing has changed. I’ve spent two days trying everything I know. What’s wrong?

Session Result

Input 1 had been set to Virtual 2 in UA Console’s I/O Matrix. Set back to Mic/Line 1, signal restored, then gain and monitoring checked.

Read Full Case Study Report: UAD Apollo Solo No Input Signal in Logic Pro: The Console I/O Matrix Fix

Client’s Question

Why does Cubase say my UAD plugins are out of resources?

Session Result

UAD DSP resources freed, Cubase project stable.

Read Full Case Study Report: Fixing the Cubase UAD Resource Error on a New PC
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Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.